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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Overcharge on obsolete account

I moved my Nest camera to Google as I was told. My old account with nest was supposed to have been transferred to my Google account. I paid for my annual fee to Google and didn’t think again. Two years later and after an address change, I got Nest ch...

MyConcern by Community Member
  • 860 Views
  • 5 replies
  • 1 kudos

Nest Aware Refund

I just got autorenewed for two nest aware subscriptions. I don’t need one of them anymore and cannot even locate the camera that was under that subscription. We moved. I canceled the subscription and instead of offering me a refund it says I have ser...

vsmorton by Community Member
  • 666 Views
  • 3 replies
  • 0 kudos

Nest aware subscription covering all my cameras???

I migrated my accounts and still have access to the Nest App and Google Home. I have three older nest cameras (not sure what generation but they plug in) and a new outdoor camera. My question is, can I get a Nest Aware subscription covering all camer...

ellens1 by Community Member
  • 748 Views
  • 4 replies
  • 0 kudos

Nest Aware Missing Events

I have two outdoor Nest cameras with a Nest Aware subscription. These cameras often miss motion detection events; e.g., package delivery, someone in backyard. Since the system only records video for detected events, I have no way to view video of eve...

TCle by Community Member
  • 1191 Views
  • 6 replies
  • 1 kudos
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