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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Nest Aware Order

Please cancel my order #NG213175072321-case ID 8-9047000037587 and refund the unused period balance to the same card.Spent an hour to cancel online on the nest account and it keeps going in loops.Already spent 4 hours of time listening to customer ca...

Nest aware subscription refund

I was charged for a yearly subscription and no longer have the cameras. How do I go about getting a refund? I canceled my renewal already, but I would like to talk to somebody

Resolved! Duplicate subscription payment

Hello,Nest aware subscription has charged me twice this year, one on September and the second one in November. I would like to ask for a refund for the duplicate payment. Thanks! bingbing

Bingbing1 by Community Member
  • 959 Views
  • 3 replies
  • 0 kudos

Resolved! Nest aware Faces

Inside may nest Faces, I have deleted all bad pictures of myself. I have saved the best of the group. Now the remaining faces are all spread out by " Date " (#1) I would like to group them all together." With an option to remove them from Tuesday 24t...

Joseduddy by Community Member
  • 636 Views
  • 1 replies
  • 0 kudos

New Cameras dont work with Nest App

I just wanted to yell into the void, in hopes that someone with half a brain from Google may actually do something about this for stuck consumers. I will be leaving the service, but for those of you who are stuck, maybe this will help.Let me ask a qu...

krobins by Community Member
  • 2667 Views
  • 6 replies
  • 2 kudos

Subscription

Hi, I had a little disruption today with the camera. Is there a payment issue that I’m not aware of?

AmparoR by Community Member
  • 477 Views
  • 1 replies
  • 0 kudos
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