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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Viewing my events after subscription

I am extremely disappointed in the simple fact that I cannot view my nest video history after subscribing, it specifically says i cannot view until i get the subscription, so, i go ahead and RENEW it, (i did have it before, just couldn't renew it whi...

Linferg78 by • Community Member
  • 639 Views
  • 1 replies
  • 0 kudos

Resolved! Nest app connectivity

I need to speak with a human, not via text. I have a real issue with my nest app not connecting to my thermostat. I have been trying to resolve my issue for weeks. Google claims they want to help but no one follows through. can someone please call me...

Pia by • Community Member
  • 1373 Views
  • 3 replies
  • 2 kudos

Need to cancel my Nest 1st Gen 5-day video subscription.

I need to cancel my Nest Awar 5-day video history subscription. I am able to see my subscription in the Nest Store website. And it gives me the option to cancel my subscription. But when I select that option, I get an error message saying: "An unknow...

Fuming by • Community Member
  • 2098 Views
  • 9 replies
  • 0 kudos

Resolved! Nest aware subscription

Hi, when i want to order a Nest aware subscription and want to change my account there, it jumps back to my main account.I removed cache and cookies and browsing historie, ik does not work. What to do?

Arjanboon by • Community Member
  • 620 Views
  • 1 replies
  • 0 kudos

Overcharge on obsolete account

I moved my Nest camera to Google as I was told. My old account with nest was supposed to have been transferred to my Google account. I paid for my annual fee to Google and didn’t think again. Two years later and after an address change, I got Nest ch...

MyConcern by • Community Member
  • 1412 Views
  • 5 replies
  • 1 kudos

Nest Aware Refund

I just got autorenewed for two nest aware subscriptions. I don’t need one of them anymore and cannot even locate the camera that was under that subscription. We moved. I canceled the subscription and instead of offering me a refund it says I have ser...

vsmorton by • Community Member
  • 1184 Views
  • 3 replies
  • 0 kudos
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