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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Bad customer service

I was sent an email yesterday, by a Google nest aware representative. She asked for a case number from my interaction with customer service, which I provided and attempted to reply to. The message came back as undelivered because the address I sent i...

Deadhed by • Community Member
  • 493 Views
  • 1 replies
  • 1 kudos

Nest black screen

I bought serial nest device all go black when time past. People told me it's the firmware updates. I try different form to fix that issues, but nothing resolved. It's the factory cable, used different outlets, try to reset and restart. But continued ...

Account recovery

Dear Google team My phone recently got formated and I lost all my data after that day I'm trying to recover my account ######### but not able to.There are no such OTC options. So please this is my request to Google team to recover my account ########...

Customer service

I was excited to get my home security consolidated, using Google products. This is looking like a mistake. I couldn’t even get through to the customer service rep I was speaking to. He dismissed my issue. I asked to speak to someone who could help me...

Deadhed by • Community Member
  • 854 Views
  • 3 replies
  • 1 kudos

Nest doorbell offline

My NEST doorbell working fine on my Google Pixel phone but is offline on my wife's iPhone how I can fix that?No problem on her phone with other devices.

Bakalov by • Community Member
  • 702 Views
  • 3 replies
  • 0 kudos

Nest Aware Plus

I had purchased Nest Aware Plus but did not realize it covered only one location. I just signed up for the second location, a condo, today, as I desperately need the history from this week because of the security situation/break-in.Does anyone know h...

LarryLun by • Community Member
  • 533 Views
  • 2 replies
  • 0 kudos

Resolved! Nest aware and Google one

I'm currently a subscriber to nest aware in the UK. I've recently seen that if I subscribe to Google one premium I would get nest aware and Google fit as part of the package. Would I have to cancel my nest aware subscription first and then subscribe ...

Markymarc by • Community Member
  • 3534 Views
  • 5 replies
  • 0 kudos

Resolved! original nest cam bandwidth

I currently have a Nest Cam Indoor and am using the 1st Gen Nest Aware. My question: Does the new Gen Nest Aware use more bandwidth than the 1st Gen? My camera is on a fixed data plan and this is a concern for me. My current data usage is about 1 Gb ...

werty by • Community Member
  • 638 Views
  • 1 replies
  • 0 kudos
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