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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Video Playback Problem

I have 2 legacy Nest cameras, 3 newer Nest indoor cameras, 2 outdoor battery Nest cameras, a Nest doorbell, Google mesh wifi, and a Yale door lock. I also have a Nest Aware Plus subscription. It is maddening that I can only see video 24/7 recording a...

GoGi by • Community Member
  • 843 Views
  • 3 replies
  • 1 kudos

Cancel Nest Subscription

I have been trying to cancel my Nest subscription since December. Something changed from Nest to Google, rendering me unable to login or even create a new account. One of my cameras quit working and I switched to a different brand throughout my house...

jjbranco by • Community Member
  • 3686 Views
  • 10 replies
  • 5 kudos

Resolved! nest camera: can't turn on familiar face detection

We have a new Nest Camera (battery). We signed up for Nest Aware. In Google home settings, the Nest Aware section says "no compatible device found". The "learn more" link sends us on a wild goose chase with no answers. We do not live in Illinois. Can...

pweil2 by • Community Member
  • 3657 Views
  • 19 replies
  • 0 kudos

Nest cam 1st gen wired

I have 2 wired indoor 1st gen camera and they both stop working all a sudden... no light or anything works out of the blue.. I use different cords long with the original and nothing but it gets super hot... was wondering if you guys can help

Jme213 by • Community Member
  • 787 Views
  • 2 replies
  • 0 kudos

Billed twice

I was billed twice and now I’ve waited four days for them to reply back with whatever they need to say but they have not credited my account for $150. I’ve been loyal customer for four years now and I still have $150 that they owe me and they won’t a...

Devinee by • Community Member
  • 775 Views
  • 2 replies
  • 0 kudos

DATE AND TIME DISPLAY

PLEASE GOOGLE, for the love of all that is good, create a Google nest home hub display with time and DATE. Why and HOW is this not a basic feature. There are thousands of requests on this forum for this feature. Please listen and act. It is the simpl...

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