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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Nest Products

My whole house is setup with Google / Nest Products, over $2,000 of products. Smoke Detectors, indoor and outdoor cameras, yale lock, nest doorbell, nest guard (alarm system), nest cam with floodlight, is nothing going to work after April 4 2024. I a...

Nest aware not working

Recently replaced a gen 1 doorbell. Cancelled my old Nest aware since it apparently doesn’t work with new doorbells. Started a new Nest Aware subscription but it is not working. May be an issue with my home nickname since there are 2 shown with the s...

Billing two times from one account

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information. Call me ##########. I been billed 2 times for subscription

Thomaston by • Community Member
  • 1123 Views
  • 7 replies
  • 0 kudos

blockblocked video

I have paid until 05/03/2024, why are they asking me to pay, my camera is blocked from viewing the footage recorded in the past

Zijad by • Community Member
  • 615 Views
  • 3 replies
  • 0 kudos

GOOGLE HOME / NEST CAMERAS

Hello,I installed several google nest batery cameras in my house, and purchased the NEST Aware subscription to be able to review past recordings. The problem is I am able to see my cameras via the google home app, but they are not listed in the Nest ...

Luisbq28 by • Community Member
  • 582 Views
  • 2 replies
  • 0 kudos

Nest Aware Subscription Refund

I am very disappointed on Nest, I just received a credit card billed notification charging me $240 for my nest yearly subscription when I used to pay $140. I don’t want to renew the subscription with this price increased and I was not even asked befo...

lorenapc by • Community Member
  • 2016 Views
  • 2 replies
  • 5 kudos

Playback won’t work

i can’t get my nest to playback recoded events. I do have nest aware. This issue started about 6 months ago and I have had zero luck getting help.

Terrible customer service

Your customer service is terrible. Please forward this to your management team for improvement.Chat transcript for case: 3-2304000035951Jan 5, 3:06 PM (Pacific Time)3:06:49 PM Mary: Mary joined the conversation3:06:50 PM Ro: Ro joined the conversatio...

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