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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Notifications and video not working.

I "upgraded" to Plus recently and can't say I'm happy with it. I stopped receiving notifications shortly after upgrading and had to reinstall the home app. Now I am and to get notifications but the video isn't showing up. I thought the 24/7 history w...

I also have the double billing for NEST Aware issue…sigh

I had to migrate to Google Nest from the original Nest as I began to have issues and was told the only way to resolve the issues was to migrate. This required me to use a gmail email. My old account was under another email. Had to call for help and t...

BDeb by • Community Member
  • 5364 Views
  • 21 replies
  • 1 kudos

Cancelling 1st gen subscription

I have a 1st gen subscription for my nest hello doorbell. With the price increase, I want to cancel it. If I cancel it now, is it prorated and I'll get a refund for the remaining time or will it just end at the end of the yearly subscription?Also, th...

Feedback by • Community Member
  • 1525 Views
  • 3 replies
  • 0 kudos

Nest Cameras

I just bought some new Nest outdoor cameras to replace old ones which seem to have stopped working. I really like the quality of the image on the new cameras. Great job Google!However, I am primarily a PC user and I don't always have my phone on my h...

Fobozz by • Community Member
  • 562 Views
  • 1 replies
  • 1 kudos

Scherm probleem.

Heb een Google Home Nest Hub 2 gekocht en met het instellen gaat alles goed maar net het laatste gedeelte "Instelling Voltooien" kan ik het scherm aanraken maar het scherm reageert niet met mijn aanraking.Het scherm is dan helemaal dood.Heb het al ee...

Anonymous by • Not applicable
  • 547 Views
  • 0 replies
  • 0 kudos

Price increase

Just received my notice that price is doubling. Is that some kind of next level Google inflation?? It’s absolutely ridiculous, and the product has had zero improvement from original purchase. Absolutely terrible way to treat customers who cannot easi...

Dan46 by • Community Member
  • 727 Views
  • 2 replies
  • 3 kudos
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