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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Urgent Nest Aware subscription help needed

Hello, I wanted to change my payment from monthly to annual. Contacted Google support and the customer service rep told me to cancel my monthly plan and re-subscribe to annual plan. Now, when I cancelled the plan, I can't find the plan I was on. In d...

Fakhrul10 by • Community Member
  • 1063 Views
  • 3 replies
  • 0 kudos

Doorbell/ camera

Was I charged double? Once on January 14 for $ 80.00 and on January 15 in amount of $ 150.00 please advise I was charged for one year and 150.. for 15 months? Is that correct? I am so confused .’please reply me at # with your answer..

panch75 by • Community Member
  • 597 Views
  • 1 replies
  • 0 kudos

Nest aware double charge

I migrated my nest aware as Google recommended. But then they never cancelled my original plan. I didn't catch it for almost a year as it was billed as almost the same name. I've been trying to get my refund for over 3 months now and finally the supp...

hslsurfer by • Community Member
  • 1120 Views
  • 3 replies
  • 1 kudos

Is Nest Aware Plus Discontinued?

Help refers to "Nest Aware Plus" that offers 60 day event and 10 day continuous recording. But no where can I find where to upgrade my subscription to it. Nor can I find any announcement that it was discontinued. What's up with that?

subscription

I have two charges on my credit card from google nest,one $80.00other for $150.00Can you please advise what are these charges for? I called credit card company and i was told $80.00 for cameraand $150.00 for subscription. Is that correct? Since when ...

panch75 by • Community Member
  • 603 Views
  • 1 replies
  • 0 kudos

Resolved! Upgraded to Nest Aware and Video History is Deleted

Hi, We had an incident and I was trying to pull camera footage from our doorbell. I had a previous subscription and could pull a still photo but not the full footage. I logged in and decided to upgrade because it was marketed as last 30 days of event...

christy2 by • Community Member
  • 2188 Views
  • 1 replies
  • 0 kudos
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