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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Cancelling 1st gen subscription

I have a 1st gen subscription for my nest hello doorbell. With the price increase, I want to cancel it. If I cancel it now, is it prorated and I'll get a refund for the remaining time or will it just end at the end of the yearly subscription?Also, th...

Feedback by • Community Member
  • 2040 Views
  • 3 replies
  • 0 kudos

Nest Cameras

I just bought some new Nest outdoor cameras to replace old ones which seem to have stopped working. I really like the quality of the image on the new cameras. Great job Google!However, I am primarily a PC user and I don't always have my phone on my h...

Fobozz by • Community Member
  • 648 Views
  • 1 replies
  • 1 kudos

Scherm probleem.

Heb een Google Home Nest Hub 2 gekocht en met het instellen gaat alles goed maar net het laatste gedeelte "Instelling Voltooien" kan ik het scherm aanraken maar het scherm reageert niet met mijn aanraking.Het scherm is dan helemaal dood.Heb het al ee...

Anonymous by • Not applicable
  • 612 Views
  • 0 replies
  • 0 kudos

Price increase

Just received my notice that price is doubling. Is that some kind of next level Google inflation?? It’s absolutely ridiculous, and the product has had zero improvement from original purchase. Absolutely terrible way to treat customers who cannot easi...

Dan46 by • Community Member
  • 868 Views
  • 2 replies
  • 3 kudos

Unable to log into nest due to 2 step verification.

I have a non migrated (to Google) nest aware subscription account that I would like to cancel.I understand that to cancel the nest aware subscription, I need to log into my nest account and cancel there.Problem: I am unable to sign into my nest accou...

Aclewer by • Community Member
  • 775 Views
  • 2 replies
  • 0 kudos

Nest Aware Price doubles from $5 to $10 - 100% increase

So Google decides to remove the 5 days of continuous 24/7 video for $5 and now will charge $10 for ZERO 24/7 video. How does a downgrade in service justifies an increase of 100% in it's subscription cost.*Current features will remain the same - That'...

AshApp by • Community Member
  • 9955 Views
  • 15 replies
  • 1 kudos

Cancellation help

I keep getting a renewal notice and my exwife is getting an 8.00 charge on account that we have been trying to cancel for months since our divorce. The subscription is NOT showing in my subscriptions anywhere, and I keep getting a "structure-error" u...

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