Playback not working
Cannot view any recorded videos on my Nest app, or Google Home, from my Nest indoor camera. What do I do
Forum Posts
Address Verification
I live in a newly built house and cannot get Nest Aware to verify my address. How can I update my address with Google? I’ve seen other posts but not a clear solution posted.
How do I escalate a case after several follow ups to someone that *might* care at Nest support?
I have what I think is a very simple issue. I had to replace my Nest device because the old one died (outside warranty). I have gone through replacing the device but I cannot get my subscription to be moved. Here is the timeline:March 6 - Called Goog...
Google Nest sucks
Google Nest sucks! All I want to do is psy them money and you can’t find where to pay. What a joke!
Nest Cams Randomly Not Identifying People
Since Android's recent update on March 17, several cameras are randomly not identifying people activity. Seems to happen every time there is significant OS update, until Nest tweaks on their end. Randomly, no activity shows when a large vehicle appea...
Resolved! I'm being billed monthly by both Nest & Google.
I migrated my Nest Aware to Google on January 7, 2023. Since then I have been billed monthly by both Nest ($10.82) and Google ($6.49). How do I get the Nest billing to stop and receive a refund?
Resolved! upgrade from free to paid subscription - recover recorded events
Hi, our nest aware trial subscription ended recently and we forgot to upgrade to a paid subscription. Some events happened last night (saw the thumbnails in the notification area on my phone), but we can't find these events in the history as they hap...
Adding Nest Detect to an existing system
I can not add two new additional Nest Secure Detector ( for door or window)The Nest App on my Android works fine with 4 Detectors already installed along with two doorbell cameras.the App will recoginize two detectors I purchased through Ebay. the ba...
Sound Detection not working
I have set up nest aware. I was on chat with support for a few hours. My Google Home Mini is setup with my nest aware. I played a smoke alarm sound on YouTube and nothing happened. I noticed my Google home mini can only hear after I have tapped on it...
History video won’t load
I just installed our new nest doorbell (wired, gen 2) and since it won’t connect to the nest app anymore set it up under Google home. I get notifications for the doorbell like I used to from nest but when I go to history the video won’t load/show. We...
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