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Now Available: Google Nest Warranty Helper Read more

Google Home: Access camera history and download clips from the Web and more with... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Stop Switching to Away

Hi,I have the Google Home and Nest apps. On GH I have my google router, wifi point, one nest thermostat, and two Hue lights. On Nest, I have one Protect smoke detector.On GH Presence Sensing I have everything off (allow GH to use my phone location, n...

Makushr1 by • Community Member
  • 502 Views
  • 9 replies
  • 1 kudos

Unenroll Nest Rush Hour

Google and Nest make it nearly impossible to unenroll from Rush Hour Rewards. I have called three times, verified my identity in every way, and been on hold for 20 minutes. There is clearly some sort of collusion with the energy companies to make thi...

Sespring by • Community Member
  • 774 Views
  • 4 replies
  • 7 kudos

Smart bulbs won't change color

Other folks have posted about this issue with the resolution but for some stupid reason I can't respond in that form to say that it didn't work for me which is ridiculous. So here I am creating a whole new thread just to say that the resolution of go...

Nest app set-up issues

Hi there,I recently connected to Nest Wi-Fi pro from Google Wi-Fi and I’m now trying to reconnect everything. I had all cameras, protects, thermostat connected to the Nest and Home apps but now I can’t set-up the Nest app to connect the thermostat. I...

JJH by • Community Member
  • 458 Views
  • 6 replies
  • 0 kudos

CE/GE smart plugs appear offline

Hello, I have several CE/GE plugs that I have lights connected to. In the Home App some of the appear “Offline” and I can’t control them with my app. However if I ask my Google assistant in the room affected, I can turn on and off the lights. Sometim...

Ratrace by • Community Member
  • 570 Views
  • 9 replies
  • 1 kudos

Voice control

Hi ihave 2nd gen home hub, and have purchased tcp smart plugs, i have downloaded app link it to my home hub app. I can control manually but cannot get to work with voice control. Any suggestions please.

jonb1 by • Community Member
  • 872 Views
  • 9 replies
  • 1 kudos

Google home app and Nest app not gelling.....

I'm baffled?! I've been struggling with my Max hubs (1st gen) for the last few weeks as the integrated nest cameras decided to turn themselves off and I couldn't turn them back on again. We are having a new internet connection installed and the crap ...

DizzyPuss by • Community Member
  • 620 Views
  • 7 replies
  • 0 kudos
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