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Now Available: Google Nest Warranty Helper Read more

Google Home: Access camera history and download clips from the Web and more with... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Resolved! Nest Thermostat Gen 1

My nest Gen1 thermostat works fine except the nest cell phone and laptop app will not allow adjustment of the temperature like it has allways done. All I can do remotely is set home or away modes. The thermostat is connected to WiFi (The thermostat s...

I need a definitive answer on Google nest W i-fi

I want to stabilize my wi-fi in my basement. It's weak.I have a Ethernet cable connection ready.Can I get a 2nd Google nest router and hard wire it to the Ethernet (which is connected to my main Google router and thereby boost my wi-fi.I see 'yes you...

Still waiting for Home App update (slowest roll out ever)

Title says it all.It's r-e-a-l-l-y f*** annoying to see Youtube guys reviewing the new app and how they got it like 2 weeks before and there has been zero movement on my side....and yes I signed up as soon as it was what's going on?

Google Home and Ewelink smart home

HelloSince few days, i can't connect Ewelink smart home account with google home.As a result, i can't control my sonoff device with the voice with google nest hub.Thank's for your help et sorry for my english.Regards

mi 360 camera not casting

My mi 360 home security camera 2k can't cast on the nest hub or chromecast. It says something went wrong with the cam. The mi app is linked to the google home app and all the other mi devices work fine. I tried rebooting the cam, syncing all the link...

pleonidas by Community Member
  • 8 replies
  • 1 kudos

Presence Sensing

Using the home/away routines I can switch on/off lights and devices etc.Why can't I also add a command (as in other routines) such as 'stop playing'?So​ when I exit the house the devices turn off and also stop playing my music

My mini turns on lights in my parents house

Hello! I have my own home configured in the Google home app, and I am also a guest in my parents home in the next city over. If I say the wrong words, Google Mini turns on the lights at their house instead of mine. How do I fix this?I have a smart pl...

Ayshaya by Community Member
  • 5 replies
  • 1 kudos

What is “I&O&P PRODUCT”?

On the Home page of Google Home IOS app, there is a button at the top that says “Set Up I&O&P PRODUCT”. I Googled I&O&P and found nothing. What is this?

Kentmcp by Community Member
  • 9 replies
  • 1 kudos

Problem with migration

Good EveningI have an existing Nest account that controls several thermostats.In addition, I have a google home linked account with a different email address that controls the Nest Doorbell. How do I most effectively move all of the devices to a sing...

imeldrum by Community Member
  • 3 replies
  • 0 kudos
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