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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 5972 Views
  • 0 replies
  • 7 kudos

Cannot change placement of Nest Hub in Google Home

I have two 2nd gen nest hubs. One is brand new. Neither can be successfully reassigned to a different "placement" once they've been setup.If I click placement and try to assign the hub to a different room, the app will also ask for a new device name....

TheBuster by • Community Member
  • 4260 Views
  • 14 replies
  • 1 kudos

Resolved! Google home app problem

I recently have a problem with google home during video mirroring on tv , via my cellphone.The phone is Xiaomi redmi 9 pro 6/128, and 1,5 year I used it with google home works perfectly on mirroring video to my tv.Until now, I am not sure if the last...

Tolis by • Community Member
  • 1584 Views
  • 5 replies
  • 0 kudos

Resolved! Cannot link Spotify to Google Home

I had to unlink my Spotify to me Google Home is music was not playing, Now when I try to relink I keep getting a message saying something went wrong - try again. I have tried to reconnect about 6 times keep getting the same message.

Lisa0201 by • Community Member
  • 2227 Views
  • 9 replies
  • 0 kudos

Tv with google assistance problem

I have a Hisense tv with Google assistance. I have google home app for other devices. I added tv to home app but it is now greyed out and says off line. I try to unlink device but it says only owners can unlink. How do I unlink it.

Lindab by • Community Member
  • 827 Views
  • 4 replies
  • 0 kudos

Resolved! Unenrolling for Rush Hour

I've contacted my energy provider to unenroll and received a confirmation a few weeks ago. YET, my thermostat was still being controlled. Contacted Nest. After collecting all of my information, verifying that it was me, AND giving over control of my ...

smmarz by • Community Member
  • 1605 Views
  • 4 replies
  • 4 kudos

Migrate from Nest to Google account impossible

I can’t migrate from my Nest account to a Google account because my Googe account already has a Nest account connected.No, it hasn’t. I even tried deleting my home in the Googe home app but still not possible. How do I delete everything thing linked ...

PN by • Community Member
  • 1449 Views
  • 6 replies
  • 2 kudos

Hopper 3 not connecting to Google Home

My Google Home won't connect to my dish hopper 3, it is showing as an option to pair but it just keeps saying can't connect hopper 3 is offline. But the hooper 3 is NOT offline. It is connected because I just paired it with my dish anywhere. I've unp...

Plutsey12 by • Community Member
  • 4157 Views
  • 11 replies
  • 0 kudos

Google Home not allowing CYNC permissions to load

I'm trying to give Google home permissions to my CYNC account but it is not loading the last step. I am able to get to the screen to log into my CYNC account but when I hit the "Sign in" button nothing happens. The username and password accuracy have...

Lucasdad by • Community Member
  • 2724 Views
  • 14 replies
  • 1 kudos
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