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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 7569 Views
  • 0 replies
  • 7 kudos

Resolved! Nest Camera subscription prior to Google--how to cancel

Hi,I bought a Nest camera and subscribed to the monitoring prior to the union with Google. I have never migrated my account to Google, although I use my Gmail to sign in/out. How do I cancel my annual renewal? I don't have a partner company (other th...

kellervl by • Community Member
  • 8371 Views
  • 4 replies
  • 2 kudos

Set up

QR code does not register on my phone 

BillC by • Community Member
  • 570 Views
  • 1 replies
  • 1 kudos

Google Nest accounts prob

I’m trying to migrate my Nest account to a Google Home account, but Nest keeps telling me my Google account is already linked to another Nest account. I have no other Nest account so do I remove that phantom link?

Augustine by • Community Member
  • 1459 Views
  • 6 replies
  • 0 kudos

Google assistant

The shopping lists are not working properly in my assistant. I used to be able to add foods into a category I.e dairy etc. there used to be food choices to click on this is no longer the case. When I go from one list to another, the first list I open...

Problem with app Tidal

Hello,I have a huge problem with tidal on chromecast. When I try to strim a songs in master quality I see inscription "Your device cannot open this position". Before this situation everything was ok. It's really weird because Dolby Atmos works good. ...

Jacek1 by • Community Member
  • 1346 Views
  • 3 replies
  • 1 kudos

Nest cams 'connected to another account'

Purchased a new indoor wired nest cam to add to 4 existing outdoor wired nest cams on Nest. New cam working on Google Home but existing cams (on Next App) did not migrate to Google Home. Unable to log into Nest to remove these cams from Nest account....

Outback by • Community Member
  • 4427 Views
  • 3 replies
  • 2 kudos

Issues removing (LG) TV from Google home

Hi,I wanted to add my (LG webOS6) TV to goolge home. This was possible using remote control on the TV, workflow was similar as adding a NestHub or Mini to google home etc.Afterwards the Status of the TV was in a loop "Connecting-->Not responding". Si...

LuckyB by • Community Member
  • 15015 Views
  • 28 replies
  • 15 kudos

Email

Does your nest account have to be linked to a google account or can it be to another email address?

gressrn by • Community Member
  • 619 Views
  • 1 replies
  • 0 kudos
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