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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 9142 Views
  • 0 replies
  • 9 kudos

Nest Cam with Floodlight

If the Google Nest Cam/Floodlight is turned on using the Google Home app, does the light stay on until I turn it off? I was told it will only stay on for 10 seconds to 5 minutes (depending on the setting) and will shut off when no motion is detected....

jsautner1 by Community Member
  • 757 Views
  • 2 replies
  • 0 kudos

Unable to access account due to 2 step code is send to old number

I changed my number in my google account and even contacted Nest to change my number there. My nest app is still sending the 2 step code to my old number and I still can't log into my nest account. I can't log in with Nest or Google. Please help

milkman by Community Member
  • 1099 Views
  • 3 replies
  • 0 kudos

How to remove a user from my nest account (google home)

I wanted to install a nest camera in my absence. I gave my login credentials to a trusted individual so he could install for me. He did so successfully. Unfortunately, the installer is now getting all my alerts on that camera... just as I do. Is ther...

OlRedShirt by Community Member
  • 1468 Views
  • 4 replies
  • 0 kudos

What exactly is Cast?

I'm a little technologically challenged so bear with me. If somebody access to my Google account, is it possible that they could have spied on me through cast somehow? Because I found all kinds of extra links and open tabs on my Google account that I...

Leahrenee by Community Member
  • 1002 Views
  • 3 replies
  • 0 kudos

Chromecast

Can i use mobile data and hotspot to cast netflix from galaxy samsung a10 through chromecast to tv or do i need wifi thanks

Blue1 by Community Member
  • 1139 Views
  • 4 replies
  • 0 kudos

No option to enable Motion Sense

Hi, I just got a nesthub yesterday and am not able to find an option to enable motion gestures? Can someone please tell me how to fix this? Also I am from India incase its disabled in the country

TME by Community Member
  • 1553 Views
  • 5 replies
  • 1 kudos
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