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Nest Aware

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 16614 Views
  • 186 replies
  • 33 kudos

Subscription

Was charged for nest subscription for one year. Have canceled subscription. Requesting refund of unused funds. Can't find anyone to help with this. Starting this conversation doesn't seem to be the appropriate way to address this.

mra1 by • Community Member
  • 159 Views
  • 4 replies
  • 0 kudos

Can't access familiar faces after renewing subscription

Google deleted my account without notifying me. I had t renew and signed up for basic 12 month plan at $60. However, I now cannot activate the familiar faces feature. When I go to settings and get to Familiar faces, it takes me to an explanation of t...

Nfuj by • Community Member
  • 182 Views
  • 2 replies
  • 0 kudos

No daily videos with no subscription

Do you need nest aware in order to get videos. My video stopped and I’m wondering if I need to have a subscription

jglick72 by • Community Member
  • 256 Views
  • 2 replies
  • 0 kudos

I can't log into my nest account

I have not migrated, but now find my doorbell does not work as I can't sign in anymore. If I request a password change it sends me the link but when I try to change it it says there is an error. I know my password why will it not let me sign in on an...

Nivlact by • Community Member
  • 2746 Views
  • 28 replies
  • 3 kudos

Paid subscription but not showing its active

So I paid for the year of nest aware. Not getting any playbacks, only screenshots. When I look at subscription status it says “trial has expired” but nothing of current subscription?

Sparky232 by • Community Member
  • 332 Views
  • 3 replies
  • 2 kudos

WTF????? CAN ANYONE HELP? My CONVO WITH NEST!!!!:

You’re connected with agent Kermit.3:48 PMKHi! Welcome to nest_secure support. My name is Kermit. For future reference, your case ID is 9-7448000034593. How are you today?Kermit · 3:48 PMTo message right now I am using a computer that is shared with ...

Nest aware subscription

Had no problem when I had 1 outdoor camera bought as a nest camera 2 years ago, subscribed to nest aware with a few clicks on the nest app and was happy to have video saved 24/7 however I bought 5 more cameras and it wasn’t until I tried to set them ...

S1x by • Community Member
  • 639 Views
  • 9 replies
  • 1 kudos

Nest aware subscription

Trying all day to cancel free subscription nest aware. Tried everything. Desperate

Holdenwv by • Community Member
  • 367 Views
  • 2 replies
  • 0 kudos