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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Unable to set up face detection on Hub Max - restricted

I just joined Nest Aware and went to set up face detection.It shows my floodlight/doorbell are able to do this however both my Hub Max's say they are registered in an area that restricts it by law. Yet everything is set up in the UK where I CAN do th...

Screenshot_20231224_124548_com.google.android.apps.chromecast.app_edit_102032511615158.jpg
AdamE by Community Member
  • 537 Views
  • 1 replies
  • 0 kudos

Unable to cancel Nest Aware 2nd Gen subscription

I don't see Nest Aware subscription in my Google Store account, but I see a box giving a description of Nest Aware and a link to learn more. The link takes me to a generic page, but there is no option anywhere to cancel the subscription.What can I do...

Alex221 by Community Member
  • 507 Views
  • 2 replies
  • 0 kudos

Double charged

How can I contact a real person and not keep getting sent to this forum ? I’m so tired of try to find a phone number to talk to someone!!

Abby2023 by Community Member
  • 930 Views
  • 5 replies
  • 0 kudos

Nest Aware with 1st and 2nd Gen Doorbell cameras

I have a 1st Gen Nest wired doorbell with a Nest aware subscription. Also purchased and setup a 2nd Gen Nest wired doorbell, and would like to have 24/7 recording for that.I think I need to purchase a new Nest aware plan for the 2nd gen doorbell but ...

Multiple Google Homes

I bought a Google nest camera for my 2nd home since I already have Google nest with Nest aware subscription at my primary home.Installed the new camera, at first I added it to my existing home, all worked fine, including nest aware. But I thought i s...

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