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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Error -upgrade to Nest Aware Plus

I followed the prompts in the app to Nest Aware Plus (the promises to "save money" finally got me). The result? A new "home" instance with none of my cameras attached. Google's help team charged me twice while trying to correct it and won't refund. A...

Jayessjay by • Community Member
  • 959 Views
  • 3 replies
  • 1 kudos

Is Nest aware available if I only have a nest mini?

I want to set up three nest mini speakers in the house for my elderly father to call 911, if needed (he lives alone). I know you have to have a nest aware subscription to get emergency calling in the US. We have a ring doorbell but no nest cameras.Is...

Barbon0318 by • Community Member
  • 1504 Views
  • 6 replies
  • 0 kudos

Nest aware

Please will someone tell me how I can do a really simple thing like just purchase neat aware. Again. I changed my bank card so payment didn’t go through. Instead of telling me, I get an email saying my subscription has been cancelled and all history ...

Stephen67 by • Community Member
  • 361 Views
  • 0 replies
  • 0 kudos

BUYING NEST AWARE

Please will someone tell me how I can do a really simple thing like just purchase neat aware. Again. I changed my bank card so payment didn’t go through. Instead of telling me, I get an email saying my subscription has been cancelled and all history ...

Stephen67 by • Community Member
  • 924 Views
  • 3 replies
  • 0 kudos

Google Nest Hub not able to playback

I can see my Nest Hub Max records motion when I’m away as it should but I can’t get the video to play back. I only get a still pic. Also, it is not showing up in Google Assist history. Only in the history I see when I clicked on the camera itself.

Timjen63 by • Community Member
  • 1096 Views
  • 4 replies
  • 0 kudos

Re setting my nest

I am resetting my device and is not connecting to my wifi. Is asking for the entry key or QR code which I don’t have. How can I get this fix?

WiFi drops

Google WiFi continually drops the connection. Have to turn off and reset multiple times a day. Is there a solution besides ripping this out and starting over?

Wkouba by • Community Member
  • 1020 Views
  • 4 replies
  • 0 kudos
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