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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Nest Aware Plus Not Working

I have purchased nest aware plus a total of 3 times over the last 6 hours and have not been able to get the subscription to show up using the nest app, or the google home app, OR logging in on a laptop to my nest account. Each method of logging in ad...

Tolon by • Community Member
  • 1204 Views
  • 4 replies
  • 0 kudos

Familiar face misidentification

My camera keeps labeling my face as a familiar person—my son. I can’t figure out how to choose those images and label them as me. I have not had a chance to set up my image as familiar, and now it won’t let me. It only lets me delete them from his im...

CarrieK by • Community Member
  • 3919 Views
  • 17 replies
  • 3 kudos

Error -upgrade to Nest Aware Plus

I followed the prompts in the app to Nest Aware Plus (the promises to "save money" finally got me). The result? A new "home" instance with none of my cameras attached. Google's help team charged me twice while trying to correct it and won't refund. A...

Jayessjay by • Community Member
  • 943 Views
  • 3 replies
  • 1 kudos
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