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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Migration refund

I migrated over a month ago from Nest Labs. A day later Nest Labs charged me one year subscription. 279..00. My Nest Aware free month is over and now I have been charged one year from Nest Aware 120.00. I didn't receive the month free due to the Labs...

Resolved! Lost subscription

Due to a router configuration change I lost all my nest devices and I had to redo. Now that I'm all setup again it says I'm on a free trial when my subscription is active until sometime in November. How do I get my subscription back on my account? Go...

jct by • Community Member
  • 3917 Views
  • 11 replies
  • 1 kudos

Subscription

I deleted my old credit card and added my new credit card. I want to renew my subscription

Gaudette by • Community Member
  • 1150 Views
  • 4 replies
  • 0 kudos

Nest schedule out of sync with thermostat time

Hi therethe thermostat is triggering the boiler to comeof ahead of schedule - the True radiant setting is set to ‘off’, so it should only come on at the exact time. But the heating comes on at 3pm and is supposed to come on at 5.30pm. I’ve checked ti...

AndrejV by • Community Member
  • 817 Views
  • 3 replies
  • 0 kudos

Adding faces not working😡

Finally got my nest doorbell cam from ADT yesterday and after asking me about 2 faces (do I know them or not, would I like to add faces) that function hasn't come up again although several other people have shown up at the door and the camera even re...

Pierre22 by • Community Member
  • 1693 Views
  • 7 replies
  • 0 kudos

Nest Aware and Google Home

I have Nest app and nest aware with 2 outdoor cameras. I also have Google Home with a number of lights and switches. How do I merge the two into the Google Home app and is that actually the best thing to do?

Emergency

I need Edwin or Eugene from googe nest to cintact me urgently. Emergency!!!

Ceyda by • Community Member
  • 1774 Views
  • 8 replies
  • 0 kudos

Application Terrible quality worthless

Where to start on how bad this application is. There is no comparison to the Original NEST app. Half the time it does not work. It Captures many things but video is rarely available and when it is, it only records a few seconds. Wish I had never boug...

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