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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Shame on you Google!Misleading customers by forcing NestAware at twice the cost that Nest charged!

Called to merge my 2 nest aware locations and was charged to join Nest Aware for my second home. Nest (pre Google) allowed me to have 5 devices in 2 locations for $60/year. Google has auto joined me to a Nest Aware account for 3 months that you are u...

Resolved! Nest Aware subscription went to wrong profile

I have profiles at two active properties, and one inactive property (or profile). My subscription expired because I failed to update my card expiration date after the first notice. On the second notice (which was a lapse) I went to update the card, a...

ferganzo by Community Member
  • 2042 Views
  • 4 replies
  • 0 kudos

cannot delete old credit cards

Yesterday, I received an email stating "you're subscription payment didn't go through". I think this is because the credit card on file under "Billing Info" in store.nest.com expired. But there is no option to view the credit card details. So I added...

FJ-C by Community Member
  • 6276 Views
  • 10 replies
  • 2 kudos

Renewing Nest Aware issue

I have been trying to renew my Nest Aware subscription. I already had a payment method saved, which worked last year. It's giving me an error message regarding my payment method. After calling they finally said they would have to send me an email so ...

aaoops by Community Member
  • 1228 Views
  • 3 replies
  • 0 kudos

Nest Aware? ...awares me about AN HOUR later!

There's an issue with severe notification delays on the Nest Hello Doorbell (see the NUMEROUS other posts on here).The issue is not 'our end', it's a Google problem.And hey, I just bought a shiny new Google Pixel 6 Pro phone ...AND it still happens.B...

Osamo111 by Community Member
  • 1070 Views
  • 2 replies
  • 0 kudos
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