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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Google ruined Nest iOS App

I’ve paid for a product that no longer works. The Nest Cameras and iOS app has worked flawlessly for years until Google bought it. Now video playback never works. This is not a user issue. Their video playback feature fails every time I use it. The G...

trygve by • Community Member
  • 3513 Views
  • 11 replies
  • 11 kudos

Nest Aware a Sacm?

I purchased an annual subscription to Nest Aware on April 5th. It was supposed to automatically start when my 30-day free trial ended, but it did not activate. I already checked that the email associated with the purchase is the same email associated...

Portuguese

Why is the Portuguese language still not available? We are the 9th most spoken language in the world...Native speakers: 221 millionNon-native speakers: 13 millionPortuguese is another of the languages that expanded in the European colonial period. To...

netfritz by • Community Member
  • 1205 Views
  • 3 replies
  • 4 kudos

Unable to manage Nest Aware Plus subscription

I am subscribed to Nest Aware Plus, and I want update my payment settings as my credit card is about to expire. However, when I select "Manage Subscription" in the Google Home app, it brings me to the Google Payments Subscriptions page and shows me a...

marcusljx by • Community Member
  • 2376 Views
  • 6 replies
  • 2 kudos

Nest Cam Outdoor - offline every day at 11:00am

Hello, since i've end the Nest Aware subscription (I decided not to renew it this year) my two nest cam outdoor (2 cams) going offline EVERY DAY AT 11:00am... whats'up? is it a mockery?With nest aware subscription all ok for 365 days... now that i ch...

Tipotimido by • Community Member
  • 1039 Views
  • 4 replies
  • 0 kudos

Nest cam not recording full/entire/whole events

I have a few of the nest floodlights and they cut the video recording off right in the middle of the event (like a person walking across the screen or a car driving by). I have the maximum event record duration set to the max already. But it's cuttin...

kittermant by • Community Member
  • 4707 Views
  • 8 replies
  • 10 kudos

Nest video playback freezes

The playback on my Nest camera has been stalling for weeks. I understand it is a software update issue. Is there any information on when this will be resolved. I’m almost ready to find another company. @nestaware

Yic by • Community Member
  • 3045 Views
  • 10 replies
  • 4 kudos

Transfer subscription to another place

I’m pretty sure I subscribe to nest aware. Recently had an issue with my router and had to reinstall my nest doorbells and create a new home profile. how do I transfer my subscription to my new profile?? thanks

Smp7777 by • Community Member
  • 1344 Views
  • 5 replies
  • 0 kudos
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