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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Face detection is now worse than useless

My nest doorbell worked reasonably well for facial recognition, but since we added Nest floodlight cams and Nest indoor cams the facial recognition has become absolutely terrible. It’s affected recognition on the doorbell too! When it thinks my 7 yea...

Paullomax by • Community Member
  • 3572 Views
  • 5 replies
  • 15 kudos

I'm so confused...

I bought the camera and installed it in my mom's nursing home room. I can use Google Home to see the videos, but can't save them. How do you do that?Then I bought Nest Aware - all the old video's disappeared! How do I get them back, and how do I see ...

radkohler by • Community Member
  • 4107 Views
  • 4 replies
  • 0 kudos

Re new Google nest start up

Hi had nest from the start, it was ok worked, needed a little talc, but worked now google nest has taken it over it’s pure rip off crap once again from google whim seem to have a life long ambition to completely mess up everything they touch … they j...

Nest Aware not working

Just like many others posted here my Nest Aware is not working. The cameras are not recording or keeping the video for more than three hours. I pay the six dollars a month and they do not honor the subscription. Why are the cameras not keeping the vi...

Mike50 by • Community Member
  • 830 Views
  • 1 replies
  • 1 kudos

Resolved! How to upgrade from free net aware to net aware plus?

I have automatic free Net Aware with the purchase of net cam (indoor/outdoor) battery. I cannot find a way to upgrade to Net Aware plus from Google home app or Nest app or being on chat with help from Google for hours. Please help…

Tracysf by • Community Member
  • 4269 Views
  • 8 replies
  • 2 kudos

Nest Aware says no compatible device

Camera model NC1102ESNest Aware within the Google Home app says No compatible device.I am using the trial version. Not willing to pay for a subscription until I know my camera is going to work as advertised.Suggestions for a remedy?

Amy4 by • Community Member
  • 5529 Views
  • 12 replies
  • 1 kudos
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