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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Trying to obtain my video history from yesterday...

Hello. I have 4 cameras in california at my elderly father's place that I use to help remotely manage his care. Yesterday he had a fall and when I went to retrieve the footage, it wasn't there. It turns out that my Nest Aware Plus subscription with 6...

Double billed

I have 2 1st gen cameras. I was billed for $150 and $240. Can someone help me. The $240 charge is from a legacy plan maybe ? why was I billed so much and twice ? I need help

Subscription to nest aware does not connect to my home

My credit card got renewed, so the subscription to nest aware also got renewed. I went through the app, Nest, and renewed it and put it in my home where the camera is connected to. But nest aware is not associated with the camera. Please help connect...

Erik9 by • Community Member
  • 371 Views
  • 1 replies
  • 0 kudos

Familiar faces

Hello I have 3 nest outdoor cameras ( 1st generation) and an indoor camera ( recently bought).The 3 outdoor cameras are on the Nest and Google app and the indoor camera just on google’s app.my problem is when trying to set up face recognition, on the...

Mark1305 by • Community Member
  • 882 Views
  • 3 replies
  • 0 kudos

Video history

Hi is there anyway of myself or any authorities accessing video clips or stills from more than 30 days ago? this is needed for an investigation. many thanks

Kim21 by • Community Member
  • 348 Views
  • 1 replies
  • 1 kudos
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