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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Subscription to nest aware does not connect to my home

My credit card got renewed, so the subscription to nest aware also got renewed. I went through the app, Nest, and renewed it and put it in my home where the camera is connected to. But nest aware is not associated with the camera. Please help connect...

Erik9 by • Community Member
  • 417 Views
  • 1 replies
  • 0 kudos

Familiar faces

Hello I have 3 nest outdoor cameras ( 1st generation) and an indoor camera ( recently bought).The 3 outdoor cameras are on the Nest and Google app and the indoor camera just on google’s app.my problem is when trying to set up face recognition, on the...

Mark1305 by • Community Member
  • 1001 Views
  • 3 replies
  • 0 kudos

Video history

Hi is there anyway of myself or any authorities accessing video clips or stills from more than 30 days ago? this is needed for an investigation. many thanks

Kim21 by • Community Member
  • 402 Views
  • 1 replies
  • 1 kudos

Nest Aware Footage

I thought I had Nest Aware but didn't, somehow the subscription had lapsed.. so I re-started the subscription.When I went back in to the app it wiped the footage that the app was showing me from that day.. is there any way to get it back? I'm guessin...

Lyndhurst by • Community Member
  • 409 Views
  • 1 replies
  • 0 kudos

Nest Aware Double Charge

I upgraded to the 2nd generation Nest Aware back in December 2023 with the promise of being refunded for the remainder of the 1st generation Nest Aware. I assumed once I upgraded all was well after being told the Nest website would no longer be used ...

Can't Cancel Nest Subscription! HELP

As everyone knows, Google stopped supporting Nest in April this year. I thought charges would cancel automatically after April, but we are still being charged every month for a service we're not getting. I can't log into our Nest account through Goog...

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