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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Clean Energy?

Trying hard to understand the definition of "clean Energy" in the Nest Renew dashboard. Lots of realestate devoted to the topic but no idea how its defined or what I can do to improve my utilization. My observation is that from my power company its a...

ianna7145 by Community Member
  • 458 Views
  • 1 replies
  • 0 kudos

Sneaky Price Change

I called support because my monthly Nest Aware, which was previously $50/yr, all of a sudden became $80/yr. The explanation on the phone is that nothing that applied to Gen1 still applies, hence the price increase??? My doorbell is Gen1 and nothing h...

Lost history and leafs

Hi. I had history and leafs saved with using Nest Aware. I replaced the WiFi router just over the weekend and had to change the name and settings for Nest thermostat and many connected appliances using the new WiFi name. I was distressed to learn all...

Lehfeldt by Community Member
  • 865 Views
  • 4 replies
  • 1 kudos

New Camera Only Gives 3 hour Video retrieval

Hi Folks, I’ve got Nest Aware subscription and connected the new Nest Cam, added it thru my Google Home App, and it can be accessed via same…..but it only provides 3 hour video retrieval. What step did I miss? Thanks.

19999 by Community Member
  • 577 Views
  • 3 replies
  • 0 kudos

Re-activate a cancelled Nest subscription

A few months ago we moved to a different state. Right before we moved, I canceled my Nest subscription. It is set to cancel in August. However, I want to re-active the subscription and do not see any way of doing so. Do I just need to re-purchase onc...

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