Apps / Account

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

Nest Account with old phone number

This article should be pinned for support. Problem:1. User states: They have not used Nest account in a period of time, it also has not been merged with their google account; the user forgot their password, and have changed cellphone number's as well...

How to remove offline device?

In the Android Google Home app, on the Wi-Fi/Devices page, how do I remove an offline device from the network devices list that I no longer have access to (for example, an old phone that I have discarded)?

Activity not showing on my Home App

My Samsung Galaxy A52 now has the new version of the Home App,but when I click on activity, shows no events recorded, at all!Yet my Ipad which has the old version shows all activity Is this an issue with the new version?

Can’t access my Nest account because of 2FA

I recently tried to access the Nest app on my iPad but was not able to because of 2 factor authentication. I changed my phone number a few months ago and no longer have access to that phone number. When I try to access the account it kept telling me ...

Is possible to own multiple fiber services with same email address?

I am owning google fiber at current address and want to order another to my other property in another city, of course I will pay double.

Cannot unlink devices from my Google home App/Account

I can't unlink 2 devices from my Google home Account. I no longer have access to these devices and it will not let me remove then. Google Nest often confuses my voice commands with trying to play music/videos on these devices which I do not have anym...

Google Nest account in Cyprus?

Hello, I live in Cyprus and trying to create a Next account. I choose Europe but Cyprus is not included. Why? Is it forgotten as it's a small island

Google Home app not functional on android GO device

The google home app does not recognize the google go app. It insists on trying to install the regular google app, which does not install on google go devices.The same issue was reported in https://www.googlenestcommunity.com/t5/Apps-Account/Google-Ho...