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Blog Posts

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4134 Views
  • 0 replies
  • 5 kudos

Unable to access Family WiFi settings

Still having issues...unable to access Family WiFi setting...see attached. I have tried all trouble shooting steps but nothing is resolving the issue. 

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TanyaA by Community Member
  • 348 Views
  • 0 replies
  • 0 kudos

Can't connect with Tapo light

I have a Tapo light that used to work (be controlled) from Google Home. The last few days Google Home seems to think the light is disconnected. The Tapo app is able to control the light still.I have tried unlinking Tapo and re-linking. Google Home kn...

Andy25 by Community Member
  • 1070 Views
  • 2 replies
  • 0 kudos

Lights randomly turning off

My lights keep randomly turning off. This has been happening for months in the middle of the day when I am in my office. I'll be on a video call and my lights will randomly turn off. I went to check my activity and got this. Home/away is off, there a...

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jonesmatty by Community Member
  • 1116 Views
  • 4 replies
  • 0 kudos

Weekday and weekend routines are missing

I have been using Google Home for more than two years now.Suddenly this week I noticed that the weekend and weekday routines have disappeared.Still the routines keep running but they are simply not there in the app.Anybody had the same issue?Any thou...

arkudius by Community Member
  • 1230 Views
  • 6 replies
  • 0 kudos

Google Home Update Frustration

So I have in the preview program for quite a few weeks and loved it. When the final release was set free I opted out of the preview to default to the standard general version. I have the latest iOS and the latest GH release 3.1 but I am locked back i...

d-j-c by Community Member
  • 997 Views
  • 5 replies
  • 0 kudos

Cam not working

My hub max cam setup keeps failing. 

1Nick by Community Member
  • 617 Views
  • 3 replies
  • 0 kudos

Apple Music Does Not Link

Hi, I can’t link my Apple Music with my Google home app. When I try and do all the steps it says “something went wrong please try again”.I would appreciate some help.Thanks

Dmaqu by Community Member
  • 971 Views
  • 0 replies
  • 1 kudos
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