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Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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Nest Install on UK Y System - Resolved

I posted a thread a few weeks ago asking for some help with installing a Nest thermostat. Unfortnatly the thread is closed, but i have found a solution for anyone looking for help in the future.Closed thread: https://www.googlenestcommunity.com/t5/Ho...

Logged out for my own protection

I’m unable to log into Google Home. I keep getting the message I’ve been logged out for my own protection. It happened suddenly on my iPhone 12 Pro Max using iOS 16.3.1. I’ve rebooted my phone, uninstalled and reinstalled the app and nothing works.

Thongell by • Community Member
  • 3249 Views
  • 12 replies
  • 0 kudos

How do I change my Google Nest Community username?

How do I change my Google Nest Community username?I saw a previous post response by @David_K that says;Click your avatar at the top right > My settingsEnter your desired username in the Username boxClick Change UsernameBut I don't have/see a username...

decox by • Community Member
  • 1193 Views
  • 5 replies
  • 3 kudos

2 email accounts

I ended up with 2 email accounts on my Nest thermostat, my old work address I can no longer access and my personal Gmail. The thermostat is connected only to my old email. I cannot add it to my current email. Can I merge the 2 email accounts? Or star...

Google Home and SmartThings integration issues

I recently purchased some Lithonia Lighting LED smart2×4 troffer lights from Home Depot . They claim that they work with SmartThings, Google Home, and Alexa. My home is already set up with multiple devices and controlled by Google Home (mostly becaus...

apepper20 by • Community Member
  • 545 Views
  • 3 replies
  • 0 kudos

Sony Bravia A80J problem connecting to cloud

My Sony Bravia tv with Google built in does not stay connected to wifi for it to be accessible from Google home app.When in Google home app trying to hit the settings button for the tv it says “problem connecting to cloud”

Jenski18 by • Community Member
  • 375 Views
  • 1 replies
  • 0 kudos

B-Hyve Sprinklers display as “Stopped” on Home display

Working fine in B-hyve app on IOS iPad, but after linked into Google Home Automation, they show up as “Stopped” with no control and linking to a Home App page that states device is not responding. The sprinkler hub/gateway is connected via WiFi, and ...

Ronmanster by • Community Member
  • 4018 Views
  • 16 replies
  • 0 kudos

Viewing multiple thermostats in Home app

I'm looking for a way to view multiple thermostats on one screen in the Home app. It appears I have to crawl up and down menus for each thermostat. No combined view of all thermostats, grouped by house. Available on several other thermostat apps. I a...

kmmtx by • Community Member
  • 399 Views
  • 1 replies
  • 0 kudos
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