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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 5852 Views
  • 0 replies
  • 7 kudos

Notifications to new Pixel 9 Pro XL Phone not working

I have a floodlight cam monitored through Home app and a wired Nest doorbell through the Nest app.I changed phones from Pixel 6 to Pixel 9 Pro XL this past week and I am only getting notifications from the doorbell camera and not the floodlight camer...

Home App Version 3.26.1.3 (Android) Presence Sensing Is Broken

The Home App presence sensing does not work properly. It frequently changes my Nest thermostat to "Eco" mode even when my wife and I are both home (both of our phones are home with us and the App is set to always be able to access location data from ...

Oregonian by • Community Member
  • 1250 Views
  • 9 replies
  • 0 kudos

Can't hear callers, but they can hear me

Hi,I am unable to hear callers. When I try to call, the person I want to speak to can't be heard. Phone is an Android. I can see the Internet, but still receive no audio

hs82397 by • Community Member
  • 274 Views
  • 1 replies
  • 0 kudos

Anker Zolo Mojo Speaker issues

I've been using a Zolo Mojo speaker on Google Home for the past 5 years. I recently has some issues so I did a factory reset on the speaker and tried adding it to Google home again. All works fine until the end where it does the configuration of the ...

Badkins by • Community Member
  • 1856 Views
  • 4 replies
  • 1 kudos

Google Home app crashing on Pixel 7

Hello all, for around 2-3 weeks now, my Google Home app keeps crashing. Specifically, I have a Nest mini 2nd gen and a Nest Hub 2nd gen; whenever I try to change the equalizer on either of the devices, the Home app just crashes, no matter if the devi...

valemaio2 by • Community Member
  • 367 Views
  • 1 replies
  • 0 kudos

smartthings linking home app

Why when you bring a TV from the smartthings app to google home when you open its remote does it not have direction buttons or a dpad?

tal279 by • Community Member
  • 271 Views
  • 1 replies
  • 0 kudos

Google home device add

Why I can’t see my added TV “LG” on my google home dashboard even tho I got the msg “successful linked”

google home hub notifications

Hello all, I was just wondering if anyone knew if google home hub can notifiy me of incoming phone calls on my android phone while I am at home. I am hearing impaired and can't always know when my phone is ringing. It would be nice if google were to ...

Home Disappeared

I've had my home set up in Nest for years with no issue. Yesterday I tried to set my thermostat, and the app showed nothing. I signed out and in a few times, and it just kept asking me to set up a home. Apparently mine was gone. So I went through the...

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