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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! How do i resubscribe to nest aware plus

I cancelled my subscription a few days ago not knowing if I was able to afford the $200 for the renewal. So today which is my renewal date I have been able to come up with the full amount an now I'm unable to resubscribe my nest aware plus I tried on...

Unauthorized charge

My Nest device hasn’t worked for over a year and I cancelled the service I just got an unauthorized charge to my credit card $80, please refund that amount.

AB3003 by • Community Member
  • 323 Views
  • 1 replies
  • 0 kudos

Resolved! 2 homes on 1 Aware subscription?

I have 4 cameras in my main home and Aware subscription for 30 day event storage. I have a floodlight cam in another location (home). How can I add this device to my existing Aware subscription? The other home wants me to buy another subscription.

eewee by • Community Member
  • 1231 Views
  • 3 replies
  • 0 kudos

Migrating account after divorce

This is an issue about a Nest thermostat. It only gave me the option of Nest Aware. I got divorced and kept the house with the Nest thermostat but my ex has the account linked to his email. He won’t transfer the account or help me in any way. How can...

Recover known faces and video history

My sybscription was terminated when my credit card passed its expiration date. I have now added my new card and started a new subscription. Can I recover all the known faces that was lost?Also, the video history was lost. Not as important as the face...

Paxter by • Community Member
  • 470 Views
  • 3 replies
  • 0 kudos

Unable to Cancel Nest Subscription

I'm being charged for a Nest Aware subscription that I don't have anymore. I've opened 6 cases with your customer service team and they don't see any active subscriptions and tell me every time I won't be charged again. I'm credited the $8 but once 2...

Delo281 by • Community Member
  • 422 Views
  • 2 replies
  • 0 kudos
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