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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Nest Doorbell - Product reliability

Nest Doorbell - BatteryI am unable to see my video event history for past 30 days despite being on Nest Aware Trial. Context:I went out of my home yesterday morning at 8.30 AM. I had event history up to 8.30 AM. After 8.30 AM, 0 notifications, 0 even...

vinuthag by • Community Member
  • 500 Views
  • 1 replies
  • 0 kudos

Cannot Cancel Nest Aware Subscription

I, like many other users, am unable to cancel my legacy Nest Aware subscription from either my Google Account/Subscriptions or Nest's Self-Help Portal.I cannot even get in contact with Nest directly as their only channels for Support are Facebook & X...

LCrandall by • Community Member
  • 668 Views
  • 2 replies
  • 0 kudos

Nest Account Snafu

I migrated my Nest (1st Gen) account to Google several months ago and I have 3 problems: (1) I can't access my Nest/Google account except from my iPhone. The error message on my non-Apple laptop says I am not the owner of the account. (2) The Google ...

Nest Aware refund

I've had nest aware for a few years now for the same camera, moved addresses a couple of times. I was just double charged for a nest aware subscription. I paid recently for my new address last month. Then tonight I get a random email saying I was cha...

HunterF by • Community Member
  • 498 Views
  • 1 replies
  • 0 kudos

Charged twice

I have a google one account and I pay a monthly subscription, Today I had another charge for a yearly subscription to Nest, my nest account has been migrated to Google and this charge does not show up. If I try to cancel subscription then it also tri...

Resolved! Nestaware 1st gen. Android add new doorbell, 2nd gen. different buildings different wifi

How do we add a new doorbell to nestaware 1st gen when the new doorbell is wired 2nd gen and is located in a different building on different wifi? It currently shows up in Nestaware in the 2nd home we assigned it to, but it is forcing us to start a n...

The Nest Aware subscription signup page is broken

When I try to sign up, I get all the way through selecting a plan and then it redirects back to the "learn more" page. Please fix this. I've tried from iPad, iPhone, and chrome browser on MacOS. This is really annoying and I'm losing history.

amsnext by • Community Member
  • 605 Views
  • 4 replies
  • 0 kudos
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