cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Help Center

Forum Posts

Start a conversation

#

Help 

Nest connect won’t connect to WiFi

Nest connect won't connect to wifiMy nest connect won't connect to wifi. Consequently, my Yale lock cannot be added to Nest. The Nest is within range of both the Yale lock (about 10 feet) and my router (about 20 feet). I can’t get past find a good sp...

Nest x Yale Lock Pairing error T013 (4096)

I have tried everything in the support doc below to connect the lock (4-5 hours of time) and nothing has worked, I work in tech and know what I'm doing, has this worked for anyone recently? Any other solutions than returning it and moving to a differ...

Was3 by • Community Member
  • 356 Views
  • 3 replies
  • 0 kudos

Unlock Notifications

I noticed one day that I wasn't getting notifications of when my door was unlocked by a guest access code. Saw my connect and lock were offline. After several hours and a master reset of the lock, connectivity issue was resolved but I'm still not get...

AngelNails by • Community Member
  • 4083 Views
  • 35 replies
  • 2 kudos

Google Nest Secure Deprecation - $200 Code Not Working

I was a Google Secure customer and when I got the deprecation email I chose the $200 offer for the Google Store. I received the redemption code via customer chat (May 8, 2023) and saved the transcript to my email as I was unsure what I wanted to use ...

ocontreras by • Community Member
  • 1286 Views
  • 6 replies
  • 4 kudos

Resolved! Nest Guard (I think) missing wifi paring code

I think this is the closest fourm for this. I found a Nest Guard (I think) in the dumpster at my apartment. It's missing the wifi paring code and the wall mount. I have tried plugging it in to a computer, and it doesn't have a pli file as other links...

Yale lock Nest Connect issue blue light followed by yellow blinking 5 times

Hi,My Yale lock recently went offline. I’ve tied to follow the troubleshooting guides without success. The Nest Connect is plugged in and when I hold the button, I get a solid blue light for a couple of seconds followed by yellow light blinking 5 tim...

TJL by • Community Member
  • 1054 Views
  • 2 replies
  • 0 kudos

Nest + Yale Auto Unlock

I was under the impression that the Google Nest Door Lock is a "SMART" lock, but am I right that the Yale app of Google Home cannot be used with the Nest + Yale lock to create a geofence that unlocks with the presence of a phone in the geofenced area...

htfancub by • Community Member
  • 429 Views
  • 1 replies
  • 0 kudos
to vote