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Now Available: Google Nest Warranty Helper Read more

Google Home: Access camera history and download clips from the Web and more with... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

2 email accounts

I ended up with 2 email accounts on my Nest thermostat, my old work address I can no longer access and my personal Gmail. The thermostat is connected only to my old email. I cannot add it to my current email. Can I merge the 2 email accounts? Or star...

Google Home and SmartThings integration issues

I recently purchased some Lithonia Lighting LED smart2×4 troffer lights from Home Depot . They claim that they work with SmartThings, Google Home, and Alexa. My home is already set up with multiple devices and controlled by Google Home (mostly becaus...

apepper20 by Community Member
  • 231 Views
  • 3 replies
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Sony Bravia A80J problem connecting to cloud

My Sony Bravia tv with Google built in does not stay connected to wifi for it to be accessible from Google home app.When in Google home app trying to hit the settings button for the tv it says “problem connecting to cloud”

Jenski18 by Community Member
  • 171 Views
  • 1 replies
  • 0 kudos

B-Hyve Sprinklers display as “Stopped” on Home display

Working fine in B-hyve app on IOS iPad, but after linked into Google Home Automation, they show up as “Stopped” with no control and linking to a Home App page that states device is not responding. The sprinkler hub/gateway is connected via WiFi, and ...

Ronmanster by Community Member
  • 2183 Views
  • 16 replies
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Viewing multiple thermostats in Home app

I'm looking for a way to view multiple thermostats on one screen in the Home app. It appears I have to crawl up and down menus for each thermostat. No combined view of all thermostats, grouped by house. Available on several other thermostat apps. I a...

kmmtx by Community Member
  • 179 Views
  • 1 replies
  • 0 kudos

Is this normal in Google Home App device icon changes?

My Home app has 1 device connected - a nest camera. When my Home App is not in use, the connected device icon changes from a camera icon to a thermostat and lightbulb icon. Is this normal? Has anyone experienced this before?  

Screenshot_20230225_050941_Home.jpg

airco uncontrolled switching

My question My air conditioner sometimes turns on uncontrollably. I can send it via google home, but it shoots up when I don't expect it. Where can I find log files (or history) that may indicate from which routine this is sent? Relevant software and...

Google Home App problem

I have a problem. The home app is supposed to have widgets and rooms and all that, but it just shows a blank space with just my tv. If I was to open that, all I could do is do volume and remote, no mirror, no add to room, no settings. The settings on...

5F9C4A22-01C1-4992-BC2B-6F67733B769E.png
Hoah876 by Community Member
  • 240 Views
  • 3 replies
  • 0 kudos
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