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Blog Posts

Now Available: Google Nest Warranty Helper Read more

Google Home: Access camera history and download clips from the Web and more with... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Nest account linked to mystery Google account

Help! I am trying to migrate my Nest account to my Google account and from the Nest app to the Google home app. When I follow the steps it says "this Google account is already linked to another Nest account, please select another Google account". I h...

jgs2173 by Community Member
  • 787 Views
  • 7 replies
  • 0 kudos

Smarter Home device is always offline in Google Home

I have linked Smarter Home (by Kogan) to Google home. Device is visible in Google Home but always offline. Any ideas how to make device online? I have tried deleting it and re adding it, but no joy. I can control device from Smarter Home app.Thanks i...

Bearlady by Community Member
  • 166 Views
  • 0 replies
  • 0 kudos

Philips Hue lamp control via OK Google

I have a first generation Google Nest Hub and have been quite pleased how it has connected to the devices in my house. I recently purchased three Philips Hue smart lamps for my lounge and managed to connect them to my nest where they responded togeth...

JimK by Community Member
  • 177 Views
  • 0 replies
  • 0 kudos

Login 2 way

I’ve had an old phone number set up in my Nest account, using two-way authentication. I was logged out and try to log back in so I can adjust my thermostats, etc. When I enter the password it actually sent a two way notification to my old phone numbe...

Bmoya by Community Member
  • 137 Views
  • 0 replies
  • 0 kudos

New move with problems

We loved using Nest cameras, thermostat, and smoke detector, but when we moved I can’t get it to add the products listed above, can’t change the address, and scanning the QR code receives an error. I’d like to just reset and start from scratch and ca...

KJWes by Community Member
  • 348 Views
  • 3 replies
  • 0 kudos

iOS app not a reliable reflection of device status

OK, I have finished setting up the house. We have google mesh wifi, next cameras and door locks.My problem is the home app does not accurately reflect the status of devices. If I run the nest app, I can lock and unlock the door lock and the app updat...

Google Mest Mini 2nd Gen.

I don’t have a QR code or 8 digit code for my Google Nest mini? I threw the original box away & my Nest doesn’t have any attached QR code on it.Is it useless now?Will any Google Nest Mini code that I may find somewhere work for my Nest mini as well? ...

kourso by Community Member
  • 339 Views
  • 3 replies
  • 0 kudos

Google Home

Good Home History Gone! I didn't delete it. where can I find it?

Frank22 by Community Member
  • 156 Views
  • 0 replies
  • 0 kudos
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