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Now Available: Google Nest Warranty Helper Read more

Google Home: Access camera history and download clips from the Web and more with... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Nest heat link dead

Like many other of your customers my Nest Heat link is dead, no LED lights on. And I've tried holding the button for 30 seconds etc.The Unit is just over a year old, I'm happy to buy a new one. But looking online I noticed you can't.You have to buy t...

All my android devices report when one nest is playing music

My daughter plays music on her nest at night. Each morning every Android device has an 'alert' to notify us this nest is streaming music. Google Home has about 4 Notification Settings, and "Have nest alert all connected devices when it's playing Jack...

ddarwin by • Community Member
  • 648 Views
  • 4 replies
  • 1 kudos

Temperature Sensor not connecting to Nest Learning thermostat

HiWhen I try to set up through the nest app, the app suggests the thermostat is requires a software update. When I go to the thermostat it tells me I have the latest software so my question any plans for software upgrade in NZ or is there another way...

Gazro by • Community Member
  • 1277 Views
  • 7 replies
  • 1 kudos

All devices missing from home app

All of a sudden when I go into the home app on my phone none of my devices are listed. It’s treating me like I’m setting up my account from scratch.

Routine runs hour early

My"turn the lights off at 10pm"routine occurs about an hour early at 9pm. Please advise.

Mrpiebald by • Community Member
  • 612 Views
  • 3 replies
  • 1 kudos

Nest x Yale door lock error code T013

Cannot connect Nest x Yale lock. Getting error T013We have 4 Nest Connects to help with the other 5 Nest x Yale door locks around the house as well as 2 thermostats. Have we simply exceeded capacity and another door lock cannot be added? We have trie...

New home

I have just moved into a new home with a Nest thermostat. Since pressing reset so that I could update the WiFi settings I have had no hot water and also unable to connect my phone through the app. It is continuously saying it can’t get an entry key. ...

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