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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4603 Views
  • 0 replies
  • 5 kudos

Resolved! Unable to migrate to Nest to google account

Hello,I am having trouble migrating my Nest account and link it properly to my google account. I went through the process and can now login with my gmail account in the Nest app. However, I do no see my nest thermostat in the google home app.When I s...

St3faan by • Community Member
  • 465 Views
  • 1 replies
  • 1 kudos

How can I delete a Sonos device from Google Assistant?

I have google home in use for my home automation. I had there some Sonos speaker connected but changed my wifi configuration. So I had to install my Sonos system complete new. The Speakers are not shown in Google Home App and i deleted the service co...

Timo0815 by • Community Member
  • 357 Views
  • 2 replies
  • 0 kudos

Home App Ungrouped Lights Overnight

All my lights work and are assigned to a room, but have mysteriously Ungrouped themselves and can no longer be found in the 'Devices' section of the Home app. They are all still controllable, but I have to turn each one on and off instead of being ab...

Cch81 by • Community Member
  • 213 Views
  • 1 replies
  • 0 kudos

nest aware account and google one subscription

hi, i currently have a google one sub (200gb) and a nest plus sub (seperate). 25yr and 120yri have seen the offer of 2tb and includes a nest aware (i know i'll lose some plus features)my question is, if i upgrade google one to the 2tb, at 80 a yr (in...

Google Home App not controlling Noma Christmas Lights

My Google home app won't communicate with Noma Advanced Christmas lights. I have followed all troubleshooting steps provided by Google agents twice now. Everything has been factory reset. Even reinstalled Google home app. The lights work perfectly wi...

Steve45 by • Community Member
  • 379 Views
  • 1 replies
  • 0 kudos

Google Assistant not available

Hi,Im having issues connecting my Google Home app with my Google Assistant. I.e., when i try to broadcast og open the assistant through the Google Home app, it tells me the assistant is not available at this moment. Ive made sure everything is update...

Felex092 by • Community Member
  • 333 Views
  • 1 replies
  • 0 kudos

Honeywell thermostat range bound

I cannot change my temperatures within the home app. Minimum is set to 22 Celsius max is 25.I am positive this restriction was not there a few years ago.Where are these values stored and how do I access them? Thanks

cowanh by • Community Member
  • 813 Views
  • 7 replies
  • 0 kudos

Google Home App not adding devices

My Google home app won't add any devices. I've uninstalled the app and reinstalled it. I've deleted my "Home" and recreated it. I click on "+ Add Device" - "Google Nest Partner Device" - [My Home] - Wifi - Google Wifi (or Nest Wifi or Nest Wifi Route...

Resolved! google nest home help

Hi allSo I have a major problem in 2022 I purchased the google nest from the google home app..... Since purchasing it i have NEVER been able to access my Google Nest i have no idea what i can and or cant do i literally no nothing about it!It's litera...

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