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Nest Protect

Forum Posts

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 76603 Views
  • 243 replies
  • 7 kudos

Resolved! Nest Protect not connecting to a new router

I have 5 nest protects (2nd gen) in my house. I recently got a new modem/router from Xfinity. We set up a new wifi network on the Xfinity xFi. Now when I try to update the nest protect devices to the new network, the app sees the device, tries to con...

DaveP by Community Member
  • 1389 Views
  • 2 replies
  • 0 kudos

Expiry date problem

It seems that you can only view the expiry date of a Nest protect on the product itself.As the expiry date starts from time of manufacture, would it not be a really logical thing to also print this on the outside of the box? Or is that too much like ...

TerryH by Community Member
  • 1014 Views
  • 13 replies
  • 0 kudos

Google sustainability commitment

I have to replace my Nest protect units Does Google have a recycling/circular economy scheme? Can we send them back to Google so that they can reuse parts that are fully serviceable?Or does Google have none of this & just want their products to end u...

TerryH by Community Member
  • 531 Views
  • 3 replies
  • 0 kudos

I need two Nest Protect backplates

It appears that there is no place to order backplates. I need two. Can someone please contact me about getting replacements with screws?

Nest Protect Hot batteries

I was awakened in the middle of the night by the chirping of my Nest Protect smoke detector. I had not received any warnings in the Nest app that the batteries were low. The batteries are the Energizer lithium that came with the unit. Three of the ba...

srogers by Community Member
  • 922 Views
  • 4 replies
  • 0 kudos

Nest Protect Smoke Sensor Failure

My Nest Protect Smoke Sensor has failed. I have checked and it is not dusty and I put in new batteries. Smoke Sensor still failed. How do I get it replaced under warranty? Serial# 06AA01AC431802SV. Not to be replaced until 10/24/28.

Muffy1972 by Community Member
  • 4446 Views
  • 7 replies
  • 0 kudos

iOS app crashing

Hi there, this is a duplicate topic so I'm going to move this to the Master Thread. Thanks.

GarrettDS by Community Specialist
  • 293 Views
  • 0 replies
  • 0 kudos

Nest protect version two battery

I have recently moved and I could not take the bracket but did take the unit for Nest protect 2nd gen battery. How can I get three brackets so I can install them?

johnoleon by Community Member
  • 520 Views
  • 1 replies
  • 0 kudos
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