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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 112445 Views
  • 243 replies
  • 8 kudos

Nest Yale Lock - Error T013

We are unable to connect our new Nest Yale Lock to either our Nest Protect or Connect. We’ve scoured help pages and done everything recommended, from resetting everything to managing settings on the router. We have almost every Nest product and have ...

Faulty Nest Protect

I have Nest Protects in my home and love them. I have had absolutely no problem with them. Last year, I decided to buy my mother one for her house. She has been upgrading to many smart home products and I thought it would be perfect for her. After on...

JodiePMac by • Community Member
  • 1587 Views
  • 7 replies
  • 0 kudos

Missing 2 backplates for Nest Protect battery units

Hello! We recently moved and misplaced 2 of the 3 backplates for our Gen 2 Nest Protect battery powered units. I would like to purchase replacements, but cannot find them online. Please help. Thanks.

Problems + Protect(s) - Install/Reinstallations

I have a house with 10 Nest thermostats and 9 Nest Protects installed late 2017. They all worked fine for a couple of years - then ALL the Protects dropped off the network. None of the ‘help’ suggestions work. If I try to reconnect a Protect, it just...

Mounting plate

Can someone point me at a replacement mounting plate. Our contractor lost ours during a remodel. Tried the chat but that wasn’t helpful at all..hoping the community might work

Acebeef by • Community Member
  • 836 Views
  • 2 replies
  • 0 kudos

Nest phone number Australia

Can someone give me an Australian contact number for google nest. I have a faulty outdoor camera and need to send it back?

Davr1164 by • Community Member
  • 3329 Views
  • 3 replies
  • 0 kudos

Resolved! Nest app

Nest app will not remain open on my Galaxy S21 5G phone. It momentarily opens (I see my address) then the error: "There was a problem connecting to the Nest service. Try again in a few minutes." I've reinstalled the app, updated and rebooted the phon...

DaveH by • Community Member
  • 2656 Views
  • 8 replies
  • 1 kudos

Resolved! Nest protect iOS

Is there any way to have Nest Protect override Do Not Disturb on the iPhone to give critical alerts. Our protect can’t be heard from the bedroom at night.

Lessig by • Community Member
  • 1718 Views
  • 3 replies
  • 0 kudos
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