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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 6761 Views
  • 0 replies
  • 7 kudos

Nest lost all devices

Nest app lost all devices on my account. Recordings are no longer available. Devices are still in Google Home app and work in that app. Note I did change my google password due a lost computer, but i've logged in with my new PW

Mitch_B by • Community Member
  • 616 Views
  • 1 replies
  • 0 kudos

Home/Nest wifi notifications won't stop

I'm having a weird issue!I have an older, wired Nest cam (named "garage camera") outside of my home. It was setup and is managed using the Nest app. I like being able to see it on my Home app though along with my other devices, so it's connected to H...

ashdoll32 by • Community Member
  • 1861 Views
  • 6 replies
  • 0 kudos

Home / Away doesn't change when I leave home

In my Home app - the phone know im not home - but it do not change "My Home" to away. And therefore it won't change mode and won't start my Nest Cam.When I return home - it change to "Home". Under "Acticity" in the Home App, I can see ""Your phone le...

Google Home recognising switches as lights

I have lights and (dimmer) switches set up in the Smart Life app all the devices are recognised correctly and working fine... after linking the SL app with the Google Home all the switches appear as "lights"... so every room where I have a switch and...

Stuck in login loop between Nest and Google

Hi all,Since my wifi change I've had trouble login into the Nest app and I'm stuck in a loop. I'm trying to connect a Nest Protect that I applied a factory reset to. I either have to login to my Nest account or login with Google.- When I login with m...

Anne88 by • Community Member
  • 2868 Views
  • 5 replies
  • 0 kudos

Resolved! How to update email address for Google Home App?

Hello. I just set up a Google Home account and added devices. Then later I created a new gmail account specific for any and all house related things. How do I switch the Google Home account from my personal gmail to the new "house only" gmail account...

PezRock by • Community Member
  • 2669 Views
  • 2 replies
  • 0 kudos

Recover trash photos and video

Hello sir ,I am Samit Mondal I google user of 9 yearsSir my son unfortunately some photos and video in google photos after then deleted from trash. It is very important for my job . There was some photos and video in the files. Please sir recovered i...

SOMU07 by • Community Member
  • 805 Views
  • 1 replies
  • 0 kudos
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