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Apps / Account

Blog Posts

Google Home: Access camera history and download clips from the Web and more with... Read more

Join the Q&A on Reddit with the team behind the new Google Home app Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

2FA / Account Migration

Is there any way to either:1. Unlink a phone number used for 2FA, or2. Delete an inactive account? Last I looked into this, the answer was no, but I'm hopeful that some change has happened on this front. I had 2FA set up on a previous number tied to ...

tryun by Community Member
  • 6 replies
  • 0 kudos

Connecting to 2nd cell for google nest

I'm having trouble getting the doorbell cam to show on my wife's cell. I set it up on my cell and when I click it on the camera displays the outside Any special instructions to get app to work on 2nd cell

Rockey by Community Member
  • 4 replies
  • 0 kudos

Adding a member to Google home

When I tried to add a member to Google home it just gives me the option to make everyone a manager. My 13-year-old my 7-year-old why can't I just make them a user where they can't see the cameras? Or restrict them from messing with the thermostat. Ce...

nsa1581 by Community Member
  • 4 replies
  • 3 kudos

Chromecast problems

I keep getting the same message when connecting ‘TV may be set up but we could not communicate with it from your iPad. Make sure that you have enabled local network access in your iPads privacy settings and try again’The local network settings are en...

Deluxe41 by Community Member
  • 3 replies
  • 0 kudos

News Cuts Off

After asking my Google home to tell me the news it will only play any news cast until it decides around fifteen minutes that it's done with it, will stop the cast, and will play something else. It's infuriating. I'll even ask it to play a specific ca...

Philax by Community Member
  • 4 replies
  • 0 kudos

No Entry Key on my Nest thermostat

I am attempting to add my Nest thermostat to my phone app and I cannot access an Entry ey. When I go on the thermostat and go to settings and then the Nest App screen, there is nothing there to choose from and steps on the display to help me locate t...

WisJim by Community Member
  • 6 replies
  • 0 kudos

Chromecast not connecting

Chromecast seems to be connected. Yellow light is flashing. Htmi1 on TV shows Google screens average.I go to google home and try to connect device, it does not give me the chromecast option.I feel like I have googled and tried to troubleshoot this.Mi...

KellySa by Community Member
  • 5 replies
  • 1 kudos

Home App not connecting to cameras while on LTE

Hi! I did see that someone posted this in December but it doesn't seem like there was a resolution for it that worked. My Google Home App works perfectly when I'm on WiFi and when the Doorbell rings/I get a camera notification I can see everything, b...

luuisiana by Community Member
  • 10 replies
  • 0 kudos
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