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Blog Posts

Google Home: Access camera history and download clips from the Web and more with... Read more

Join the Q&A on Reddit with the team behind the new Google Home app Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Can’t get past the login page

I have deleted the app and added it back many times. I've been removed from our "home" and been added back. I can sign in with my google account on my partners phone, but when I download the Nest app and attempt to login on mine, it will not let me p...

Roths75 by Community Member
  • 1552 Views
  • 12 replies
  • 0 kudos

Switches Offline

We install Switchbee, and I notice in a number of installations that all or some switches are Offline.However if you try switch on or off all lights it works

Google App won't connect to Google Home

I run 3 different Home spaces on the Google App. I'm trying to run a older Google Home in one of those. When I speak to the Google Home it tells me I have to download the Google App which is already on my cell. So I download the Device Utility App an...

abuick8 by Community Member
  • 391 Views
  • 5 replies
  • 0 kudos

Resolved! Video download

After the last update I am no longer able to download any video clips at all. Very unhappy

JayH37 by Community Member
  • 712 Views
  • 6 replies
  • 0 kudos

Routines not executing and Nest says functions are not available

I have three RGB lights in a room and I created a routine to: Turn them on, set them to 100% and make one red, one green and one blue. I can do all these steps manually through the Google Home app on my iPhone. But it’s a bit time consuming, since th...

linu30 by Community Member
  • 613 Views
  • 11 replies
  • 0 kudos

Resolved! Can't Link my Nest to Home App

I set up my Nest account via my Gmail account. When I try add add the already set up New to Google Home it is asking me to login, however, as i login via Google to my Nest I do not have any login details. It says I should try logging in via Google bu...

Rufio by Community Member
  • 872 Views
  • 12 replies
  • 0 kudos

Challenge cancelling my Nest Aware subscription

I have been trying, via App, Browser, and Agent Chat to cancel my Nest Aware subscriptions for two cameras for 4 days..still no progress. I also learned that I cant even remove my credit card from the profile, after removing all the Nest devices...Wh...

msa6 by Community Member
  • 761 Views
  • 6 replies
  • 1 kudos

Resolved! Unlink camera

How do I unlink my merkury (genie) camera from my google home. I have upgraded the cameras and no longer needs these

Kwilhelm by Community Member
  • 1981 Views
  • 4 replies
  • 0 kudos
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