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Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Google Home - Nest Thermostat "No Events Recorded"

Hello,It seems as though my Google Nest thermostat has stopped reporting any events to the "Activity" tab of my Google Home app somewhere between 8-11 hours ago. The last event that I have recorded in the log says "Heating turned on" at 3:21pm, and t...

NicholasL by • Community Member
  • 760 Views
  • 4 replies
  • 1 kudos

password reset

I am not receiving a password reset email from nestI checked spam filter too, and nothiing is there and I've added added accounts.nest.com and nest.com to the whitelist on the spam filter.Still no email.Please provide some next steps.Thanks

RAJ007 by • Community Member
  • 459 Views
  • 2 replies
  • 0 kudos

Resolved! How to remove smart plug from Google Home

HiI've recently had a failure with one of my smart plugs. It was used to power lights on and off, and I named it "cube".Recently the plug developed a fault and became unusable. I've therefore swapped the smartplug for one which works, renamed the old...

Si by • Community Member
  • 1359 Views
  • 2 replies
  • 0 kudos

Nest thermostat

Checking in status of nest thermostat. I sent it back to you and wondering when you will send one back to me

Legacy Nest Account - Can't reset password

I have a Nest Account (one that hasn't been migrated to my Google account) with two thermostats on it.I somehow got logged out and didn't know the password - I requested a password reset, I get the email but after I enter the new password (twice) it ...

trish1400 by • Community Member
  • 571 Views
  • 2 replies
  • 0 kudos

Roku TV no connected with Home app

Hi all,When I try to connect my Roku Hisense TV with my Google hub, this is the message I get : "No compatible devices were found in your Roku account You may need to set up these devices with Roku first. If you have already set up devices, they may ...

Phillips Hue “Something went wrong”

I’ve used Phillips Hue with Google Home for years. I have 60 Phillips bulbs and multiple rooms setup in Hue and then replicated in Google Home.Recently an automation (“Good Morning”) started failing - saying “Sorry - that device isn’t available” - so...

Mattcray by • Community Member
  • 293 Views
  • 0 replies
  • 0 kudos

Notifcation Error

Whenever I ask my Google Home to remind me about something, it always tells me there was an error retrieving a previous notification. This notification never pops up on my phone. How can I delete this error so it stops telling me about it?

Bruce1967 by • Community Member
  • 514 Views
  • 0 replies
  • 0 kudos

Roku will not allow me to control in google home app

I just bought a new roku tv and linked my account multiple times and when I try to click on my tv it says: "something went wrong" I can't control it with Google home mini. Tv fast start is enabled. How do I fix this?

Mike1198 by • Community Member
  • 442 Views
  • 0 replies
  • 0 kudos
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