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Forum Posts
How to: Change camera or doorbell Wi-Fi network
If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Doorbell camera offline
Recently my old Nest doorbell camera has started malfunctioning with message offline. I tried all the normal fixes but it’s staying offline. I reset the camera and reinstalled it which restored the operation but next morning it quit again with offlin...
I need to cancel my next camera subcription. I have moved and no longer have access to the camera
I need to cancel my next camera subscription. I have moved and no longer have access to the camera or it's serial numbers. Is there a phone number of someone who can help me?
Can’t use serial number to readd existing camera after it went offline
Had a Nest Cam Outdoor/Indoor (battery) installed outdoors with solar panel. Suddenly went offline 2 days ago at noon. Tried to restart it but won’t come back online. Mfg date of 04/2025. Mounted on eave and not able to retrieve cam (disabled). Posts...
Nest Gen 1 wired Camera failed migration to Google Home App and now "lost"
I recently migrated a Nest outdoor camera (Gen 1, wired) from Nest app to Google Home App. The app stated it migrated successfully, but the camera does not show up on the Google Home App. I tried to add/ reinstall the camera on both the Nest and Goog...
Nest Door Bell 3rd Gen Not Ringing Chime
I'm very frustrated with this 3rd Generation Nest Door Bell. I've tried three different transformers and two different chimes. I've also tried with the puck and without and I can't get my chime to work.1. installed the Nest door bell and it didn't ri...
No nest or home app
I have never created a nest or home account officially and yet I am informed someone created these accounts in my name. I’m concerned and also even more concerned if cameras are somehow involved. I need to put an end to this.
Nest 3 video says Offline. Factory reset twice, says it is connected but no video.
I have had the Next for 4 months. Doorbell video did work for about a month but now the video says offline. I’ve factor reset twice, says it is connected and all fine but video says offline. Any suggestions on how to resolve this issue?
Cannot remove Gen 1 Nest Doorbell from Google Home App
At some point I had transferred the Nest Doorbell from the Nest App to the Google Home App.Today I was trying to remove it completely and it did let me delete it from the Home App but now it's stuck there saying that there is video history to delete ...
Can’t get Gen2 nest wired doorbell to connect
I have tried everything to get my door bell connected again. It keeps coming back that it is still connected to another account but I bought it new and it will do connect in the nest app and Google home can’t even discover it. I’m ready to switch to ...
Ai won't load what should I do?
My Google Ai is not Loading not even if I reset, or login again nothing seems to work out..
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