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Chromecast

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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Platinum Product Expert
  • 13055 Views
  • 0 replies
  • 9 kudos

Chromecast and Family Link

I recently hooked up Chromecast to my Samsung TV. I logged into my Google profile just fine but I am unable to link my daughter's Google account. The error is family link. There are no restrictions for apps or websites in regards to Google or Chrome....

Mcast016 by • Community Member
  • 154 Views
  • 1 replies
  • 0 kudos

Resolved! New Chromcast 4K can't get a stable internet connection

I bought a Chromecast about a month ago and since then, I can't seem to get it to keep a stable connection with Internet.Before you get all hasty with recommending factory reset of both Chromecast and router, both have been factory reseted twice. I a...

guigirard by • Community Member
  • 748 Views
  • 4 replies
  • 0 kudos

Not casting when Bitmovin Player is showing

I have the latest Chromecast with Google TV which has worked well, streaming videos from Youtube, Netflix and other sites to my TV without any problem. However, when a show/film (could be Netflix, HBO Max, Amazon, or other) uses Bitmovin Player, TV s...

Google TV device needs rebooting everyday

When I first turn on my TV the input states source not available even though the Google TV device is plugged in and the light shows as on. I need to unplug the device and plug it back in. It will then work until the next day after turning off my TV. ...

Ed17 by • Community Member
  • 146 Views
  • 1 replies
  • 0 kudos

Cast stops after 30-40 minutes

I have been using chromecast (the dark gray one) for several years. I use to cast from Safari as there is a webpage that hosts spinningclasses. To do that I have used the app called Momocast. All of a sudden the cast stopped after about 30-40 minutes...

loganm by • Community Member
  • 748 Views
  • 7 replies
  • 0 kudos

Resolved! Randomised mac address issue

Hello.I've recently bought a Chromecast to test on our school.The only internet we have to connect this device to, requires us to preapprove the MAC adress, before it can connect.But since the device by default connects with randomised mac adress, th...

VinSko by • Community Member
  • 213 Views
  • 1 replies
  • 0 kudos

Unable to update Chromecast HD

I get a popup message that there is a new update (STTL.231114.004).However, whenever I try to update it, it downloads and runs the verification, but as soon as it starts installing, the process abruptly stops and I get an error message saying "Couldn...

Milan-s by • Community Member
  • 727 Views
  • 7 replies
  • 0 kudos

Google chromecast lag horrors

I'm having a horrible issue with the newest ChromeCast 4k. I have tried to close the apps each time I use one and go on to another. I have tried updating the firmware. I have tried restarting the device. I have tried checking my wifi, which is extrem...

Ryancayce7 by • Community Member
  • 3374 Views
  • 2 replies
  • 3 kudos

Resolved! Cast option not showing

I have been trying to cast YouTube from my IOS but the Chromecast device will not show. I will then try on my MacBook but the icon to cast doesn't even appear on the videos. I factory rested the device. I have deleted the app on my phone and reinstal...

tlxmg by • Community Member
  • 1591 Views
  • 1 replies
  • 0 kudos
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