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Subscriptions and Services

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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Subscription payment issue

I am trying to renew my subscription with my doorbell , For some reason, the payment is not going throughI left a message several times Left a message This is my new email address please send a message or conversation through this email that I am sen...

Nest Aware for 2 homes

If I have several cameras in my house in New York and my house in Florida, why do I need 2 subscriptions at $150 each. Is there a way around this or special pricing for multiple homes on Google Home.

Nest charges

I have been charged $160 for the services, where to find what the charges for and how to resolve?

PVD56 by • Community Member
  • 668 Views
  • 1 replies
  • 0 kudos

Video history will not play full recording

I pay for Nest Aware. I can open the Google Home app and see my google nest cameras. There is event history going back for days, but I need to watch a video from less than 24hr ago and it won't play, just a spinning blue circle. I can see movement in...

Gatordog by • Community Member
  • 906 Views
  • 2 replies
  • 1 kudos

Double Billed

I also just noticed I was double billed for my subscription this month. So I did a google search and what do you know, this has been going on for some time.I checked my statements and sure enough it was double charged in in 2023 and 2022. I called su...

Gujustud by • Community Member
  • 518 Views
  • 1 replies
  • 0 kudos
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