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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3727 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 138293 Views
  • 243 replies
  • 11 kudos

I cannot add a Nest Protect to my account

I cannot add the 2015 Nest Protect 21A4 to my account (firmware version 3.0.0.16). The Nest Protect is new, but is from July 2015. I get an error when it attempts to set up the Nest network. The error is P000 (0.65). I have an IPv6 network with multi...

Nest Protect can’t reset

My Nest protect is flashing orange and says there’s smoke when there isn’t.I've removed the back cover, fully cleaned it etc and message persists. I’ve tried a hard reset, when it says it will reset in 5…..4, it gets to 4 then repeats there’s smoke. ...

Resolved! Sold a 10 year-old Nest Protect, new from Walmart

Wow, I'm dumbfounded.Obviously, I had no idea that Nest Protect was going away when I bought it from Walmart this morning, but the look on my face when I opened it up and looked on the back and saw a Manufacture date of 2015, with a replacement date ...

dstho87 by • Community Member
  • 601 Views
  • 1 replies
  • 1 kudos

Can't add Nest Protect to Google Home

Any solution to this since all my devices are on Google Home and it made me set up my new Nest Protect with the Nest app and I don't see a way to add it to Google Home? I only installed the Nest app yesterday so I'm likely already automatically migra...

Ascg by • Community Member
  • 398 Views
  • 2 replies
  • 0 kudos

Nest Protect not visible to family member in Google Home App

We replaced our old Nest thermostat for the latest Nest learning model. Upon doing so and switching to the Google Home app (required with the new thermostat), I can see both our new Thermostat as well as our Nest Protect in our Google Home. However, ...

desbiss by • Community Member
  • 1424 Views
  • 11 replies
  • 0 kudos

How to report a customer support interaction

Hi!I received a Protect with a different software expiry date from the hardware date. The difference is about 7 years. The first customer support agent I wrote to said to clean the device, factory reset, and if neither works write back in and they wo...

ryt by • Community Member
  • 277 Views
  • 0 replies
  • 0 kudos

Nest vs. Google Home and Protect Notifications

I purchased a home with 5 smoke/CO detectors model 06A. I added them to an existing Nest account I had, and can access them via my Nest App. All is well, except I would like to add my daughter to Nest Protect (i.e., smoke/CO) alarm notifications as s...

How to interconnect two nest smoke alarms

Hiw to connect nest smoke alarm 06A to get interconnect to two alarms without going through Google, so I don't have to let Google know all about me.

Jim144 by • Community Member
  • 420 Views
  • 1 replies
  • 0 kudos

Nest Protect

I had the Nest Protect installed in my home 10 years ago - I have 5 devices. One has not worked for 8 years, the 3 upstairs units go through new batteries every 6 months or less and have been doing so for about 4 years. I am using the recommended Ult...

LinVoel by • Community Member
  • 637 Views
  • 2 replies
  • 0 kudos
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