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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3734 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 138473 Views
  • 243 replies
  • 11 kudos

Nest protect - why can't it call!?

We have several nest protect smoke alarms. I'm amazed these are labelled "smart" when IMO they have missed the most obvious feature - the ability to call your phone when a smoke alarm is going off when you're not at home. It's not guaranteed you Will...

Cwoods by • Community Member
  • 393 Views
  • 0 replies
  • 0 kudos

Nest app

My son installed the nest thermostat E in our home. I’ve installed the nest app on my I phone and trying to add the thermostat on the nest app I scanned the QR thing on the back of the device then it asks for a entry code. I get as far as it asking f...

Rg2 by • Community Member
  • 769 Views
  • 2 replies
  • 0 kudos

Networked/Wired Nest Protects will not reset after CO alarm

The Nest Protect in my first floor entryway (one of seven total in my house) triggered a warning this morning that there was CO detected. I immediately opened up all of the doors and windows close to the space to vent any carbon monoxide. I wasn't co...

lalo9797 by • Community Member
  • 8864 Views
  • 18 replies
  • 3 kudos

Cannot connect google home to nest account

I have the Google Nest protect smoke detectors in my house and active on the Nest app but when i try to connect Nest to Google Home app it asks me to login with an Nest account but i only have a google Nest account and sign in with Google. Once I ope...

Potblack by • Community Member
  • 1943 Views
  • 4 replies
  • 3 kudos

Google rep tried his hardest to blame sensor failure on me

Contacted google since there is no straight forward way to put in a warranty claim for my 2 faulty nest protects. That alone is a big red flag. they both started acting up and giving a sensor failure alert 6 months after they were installed. Once I g...

Tonytony by • Community Member
  • 313 Views
  • 0 replies
  • 0 kudos

Nest Smoke Alarm

My Nest smoke alarm Model A13 has started beeping every 60 seconds for no apparent reason. No light appears, and no sound. The batteries are up to full voltage. The unit's replacement date is 2025.Please advise how to cure this fault.

Bluebeard by • Community Member
  • 828 Views
  • 1 replies
  • 0 kudos

No proactive app notification when a protect goes offline?

I had to make a change to my home network that most of my smart devices handled well, no intervention. I thought the Protects did too. Days later, I happen to notice one of the Protects lit up a yellow ring. Sure enough, it had been offline for sever...

PaulQ by • Community Member
  • 551 Views
  • 0 replies
  • 2 kudos
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