cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Help Center

Forum Posts

Start a conversation

Google is not taking care of Nest Secure Customers in Canada

Is anyone else having trouble getting Google to resolve the issue of the shutdown of Nest Secure? All I need at minimum is my door lock to keep working. The offer they sent me only works in the US.I have contacted support but they don't seem to under...

sthomson by • Community Member
  • 184 Views
  • 0 replies
  • 0 kudos

Nest x Yale Lock Won't Display on Google Home App

Just purchased and installed Nest x Yale lock with Nest Connect. Works fine in the Nest App. Cannot get the lock to display as a device on my Google Home App though. I've un-installed and re-installed both Nest and Google Home Apps.

BRIEL by • Community Member
  • 615 Views
  • 3 replies
  • 0 kudos

Nest secure purchased through T-Mobile with cellular backup

Hello I am curious if anyone else purchased the NestSecure with cellular backup and nest aware when they were running the promotion back in 2017?l'd like to not loose my nest aware portion but not sure how they will handle this on the account since c...

Resolved! Set up door

How do I set up the door lock on my phone so I can lock and unlock my door How do I put the control door icon on my phone screen

1142 by • Community Member
  • 413 Views
  • 1 replies
  • 0 kudos

Moving to ADT wasn't as painful as I thought

I had the complete Nest security setup, so I was frustrated when Google decided to kill Nest Secure. I opted for the free ADT hub. When it arrived it only came with 2 window/door sensors and a motion detector. Not a bad start, but I had to buy 17 add...

z06maniac by • Community Member
  • 353 Views
  • 1 replies
  • 0 kudos

Nest Guard - Can no longer update wifi settings.

So the other day I tried to add a new Nest Detect for a door due to a reno. Could not get Nest Guard to connect during the Detect set up process. Went through 2 levels of tech support for over 2 hours, with no resolution. Nest Guard is connected to m...

VTXRider by • Community Member
  • 497 Views
  • 4 replies
  • 0 kudos

Monthly Charge

If I have paid in advance for the year for my nest aware and it goes offline next month is google going to refund my annual subscription fees?

jammo23 by • Community Member
  • 416 Views
  • 4 replies
  • 0 kudos

Resolved! Nest x Yale Constantly Going Offline

I recently purchased the Nest x Yale lock and it had been constantly going offline. I've tried to reset it, replace the batteries, more the Nest Connect, etc and NOTHING works. Does anyone have a solution or anything?

ohnayoung by • Community Member
  • 2757 Views
  • 23 replies
  • 2 kudos

Adding guest for Nest locks has become exponentially more difficult!

It was SO easy to add guests for our Nest locks in the Nest app. The guest didn't need to interact with the app at all...we just set-up a code and gave it to them. Now, in Google, it appears we need to invite a guest to "join" our home. To let a dog-...

David_S1 by • Community Member
  • 476 Views
  • 3 replies
  • 0 kudos

Nest Connect help

OKAY, this is more about Nest Connect than Nest x Yale Lock, but when I do the wifi connectivity check even when I placed my nest connect next to the wifi its still showed a yellow light instead of blue. Tried to move on regardless, but at the room c...

User18 by • Community Member
  • 477 Views
  • 3 replies
  • 0 kudos
to vote