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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4106 Views
  • 0 replies
  • 5 kudos

Nest devices and phone security

I’ve had my GOOGLE accounts (email etc) hacked and can’t seem to regain control. Been happening for ages. Now I’m seeing apps/connected devices on my iPhones I do not recognise, didn’t install/connect, and didn’t authorise anyone else to.I apologise ...

CAOS by • Community Member
  • 847 Views
  • 4 replies
  • 0 kudos

No Usage on app

Hi All, Over the last 2 days my Nest app has stated showing no usage. The usage is shown when you click on the day.I have deleted the app and reinstated it and also reset the actual display unit.Please help.

TheDon by • Community Member
  • 2046 Views
  • 12 replies
  • 0 kudos

Resolved! Geeni Account will not connect to Google Home

When ever I try to connect my Geeni Account to my Google Home app, it says "Something Went Wrong. Try Again." I have uninstalled both apps. Restarted my phone multiple times. This problem stemmed from me trying to link new light bulbs to my account, ...

Evan_ack by • Community Member
  • 8704 Views
  • 12 replies
  • 8 kudos

Adt control app

Everything was fine with the ADT control app until one day I accidentally deleted the app. When I reinstalled it and tried to put in my user name and password it wouldn't let me get in. So I tried to reset my password by clicking on "forgot password ...

Vsjacobs by • Community Member
  • 666 Views
  • 1 replies
  • 0 kudos

Google Home App is a steaming pile of crap.....

I seriously don't know how people deal with this buggy app. Every update seems to make things worse. Either my devices are offline even though they are connected or all of my routines go missing. The other day I had to setup all of my routines becaus...

Anonymous by • Not applicable
  • 786 Views
  • 3 replies
  • 2 kudos

Nest thermostat

Nest is a dog **bleep** products. I got one like a complete sucker. BEWARE DO NOT BUY THIS PRODUCT!!!

nest app is way better than the home app

The Nest App is so much better than the home App. and it is crazy that a nest product is not compatible with Nest app. I was on a chat with customer support trouble shooting an issue for over an hour as they were getting me to do this and try this an...

mulvi16 by • Community Member
  • 847 Views
  • 4 replies
  • 1 kudos
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