cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Cameras and Doorbells

Blog Posts

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Help Center

Forum Posts

Start a conversation

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 838 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 16699 Views
  • 0 replies
  • 7 kudos

Resolved! Nest Cam Indoor wired 2nd generation

Just purchased new camera. When I follow directions to install, all goes well until "finishing up" prompt. After about3-4 minutes I received "Something went wrong" prompt. I have repeated all steps. Google Home seems to be functional. Suggestions??

jymd74 by • Community Member
  • 872 Views
  • 4 replies
  • 1 kudos

Resolved! Nest Doorbell Camera: Unable to view live video feed

Hello,I purchased a Nest Doorbell (battery) that is wired (I know that's confusing but it is. I don't need to remove the doorbell to charge it, it charges automatically). The doorbell was working perfectly fine for many months up until about a month ...

jkalber by • Community Member
  • 13486 Views
  • 11 replies
  • 7 kudos

Nest Doorbell has never engaged the chime properly.

I have had my Nest Doorbell for sometime. I have never been able to get it to engage the chime properly. I have called nest Support 6-8 times and they have been worthless. I also have the Nest Thermostat. The thermostat and the camera on the doorbell...

housegd by • Community Member
  • 1429 Views
  • 10 replies
  • 0 kudos

Did not pick up person

We just reviewed the Nest camera video and noticed it didn't pick up a person who clearly walked in the field of view of the camera. There were zero indications of a person or even motion on the log and the camera did not identify a person or motion....

Try Moving closer to your Nest Doorbell (battery)

I had to change my router settings temporarily, and upon changing them back the Nest wireless doorbell would not connect.Attempted the steps from previous threads and other advice I've seen around -Factory resettingConnecting with a different guest h...

camera not connecting to wifi after new router

I have read all of the previous posts on this subject and can choose 2.4Ghz for my camera. However, I can not change network name and password in the Nest app. You have to have the code from the camera to be able to do that. When our camera was insta...

Marjorie by • Community Member
  • 782 Views
  • 4 replies
  • 0 kudos

Bell not ringing on phone etc

I have a battery doorbell mounted on an outside gate, The camera works fine but the bell rings when pushed but I cannot hear it or get notifications that it has been pushed on my phone or the screen on my hub, so it defeats the object of having it, p...

Lyndybee by • Community Member
  • 3151 Views
  • 18 replies
  • 0 kudos
to vote
Labels
Top Kudoed Users
View all