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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Somehow I have two profiles

today I received a notice from you guys telling me that I have to pay for their awareness so I look into my profile and I see the Rodriguez in the the Rodriguez Home. my cameras, main Google nest thermostat and everything else is on the Rodriguez hom...

Fredo by • Community Member
  • 820 Views
  • 2 replies
  • 0 kudos

Resolved! Notification tone on the nest app

Notifications from the nest app on my android phone seems to have changed to Spaceline which is a "samsung brand notification". All other apps are using the "sweet" notification tone which is indicated in the Notification Sound setting under Sounds a...

Mboronkay by • Community Member
  • 1173 Views
  • 2 replies
  • 0 kudos

unable to cancel 1st GEN Nest Aware - charged $180

Hello - I migrated to Google Nest in Sept 2023. Initiated new Nest Aware plan effective October 2023 for 12 months. All was good until I was charged $180 for the previous 1st GEN subscription. Even shows an Order number when I drilled down into Googl...

fokrab by • Community Member
  • 13063 Views
  • 45 replies
  • 2 kudos

Nest Aware deleting footage without prior warning

Heads up to absolutely everyone out there using a Nest Aware Free Trial, who is looking to subscribe to either of the plans.AS SOON as you subscribe, ALL previous footage/recordings will be deleted permanently - with absolutely no chance at retrieval...

Nest speakers

How do I get Google to stop say "playing next on .." when asked to skip og or play next song - isn't it possible just to skip to next song, without telling me? I am sure it didn't say anything and suddenly it does? And it's annoying 浪

Annette78 by • Community Member
  • 434 Views
  • 0 replies
  • 0 kudos

No power nest cam iq, on my third one.

I purchased nest iq outdoor cam in 2020 and have had nothing but problems. During the first 2 years my cam was replaced twice luckily under warranty. Now on 26th December 2023, same issue and getting no power. Spoke to an advisor and been told its ou...

Kaz515 by • Community Member
  • 1849 Views
  • 6 replies
  • 0 kudos
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