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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 100 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 123488 Views
  • 243 replies
  • 11 kudos

My device on a nest system w/o consent

Fake developer adds my devices (several) to his home hub and has remote control and access to my sensitive and personal info. Downloaded apps mimicking my device's system apps making system changed and redirecting any and all actions performed on the...

Taotao by • Community Member
  • 34 Views
  • 0 replies
  • 0 kudos

Warranty claim link not working

I am trying to file a warranty claim for my Nest Smoke Detector. I have verified that it is under warranty. The link to actually file the claim is not working. It just gives an error message that the link is not working. What do I need to do to get t...

Jakeo423 by • Community Member
  • 33 Views
  • 1 replies
  • 0 kudos

new nest protect

So i have a number of nest protects around the house. One of them has expired.As google are no longer supporting this product i tried to buy the replacement but this doesn't appear to be available in the uk. Does anyone have a source for the "new" ne...

Andybrad by • Community Member
  • 55 Views
  • 1 replies
  • 0 kudos

Alarm (False Alarm) but No History In App?

We have 11 Nest Protects set up in our house. They randomly just started going off saying there was smoke (in the middle of the night with sleeping kids) and then all went silent after about 30 seconds. The odd thing is that the app does not show any...

Arc315 by • Community Member
  • 97 Views
  • 3 replies
  • 1 kudos

Nest Protect Battery draining every month

Hi team,one of my battery powered Nest Protects is rapidly draining its batteries. Costing a fortune.can I see if there’s any news on this issue? I’ve seen other people raise it. I’m using Energiser Ultimate Lithium AA L91 batteries.They’re lasting a...

Bex2 by • Community Member
  • 93 Views
  • 3 replies
  • 0 kudos

Change of Router/Wifi - Has Anyone Found an Answer?

Having changed my router 2024 I’m back to seeing if I can change the wifi on the app for my Nest Protects which are showing as offline. (I gave up last year as was getting nowhere!) I thought I’d borrow a friends android phone to see if it connected ...

Emmy08 by • Community Member
  • 75 Views
  • 2 replies
  • 1 kudos

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 100 Views
  • 0 replies
  • 0 kudos

Replacement Power connector for Nest Smoke Detector

Hi,I need to get a replacement power connector for my nest smoke detector - I am in Australia. It was wired in years ago into an unused part of the house and the electrician was supposed to fit off the connector, but we have just openn the roof and t...

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