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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3687 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 137202 Views
  • 243 replies
  • 11 kudos

Next Protect Sensor Failed

Sensor failed - product is only 1 year old - tried to submit warranty claim but claim page has a bug that keeps erroring out - any suggestions on getting support? Page error: "Refresh this page and try again. Sorry, there was a problem with the form....

BG4 by • Community Member
  • 832 Views
  • 4 replies
  • 0 kudos

Nest protect will not connect. Error p030.

I have been through all the things that other people on this have suggested. Restarted router, restarted phone, reset protect, turned off mobile data on phone, tried with husbands apple as well as my android. I have also deleted my thermostat and 2 c...

Shelvis by • Community Member
  • 1079 Views
  • 4 replies
  • 0 kudos

Path light not coming on

Installed a battery nest protect in my mother in laws dark hallway. The path light is not coming on. It’s pitch black in the hallway. Does the device only show path light during the pm hours or should it work any time of the day? It’s brand new out o...

heaterjdh by • Community Member
  • 1037 Views
  • 4 replies
  • 0 kudos

Pulsing Yellow Light Ring for no reason

I am getting the pulsing yellow light on several of my nest protects.- looked it up and all errors associated with this light ring should have a voice warning and messages to my app, nothing, just the light ring keeps going off.- Ran a full test and ...

Stavros99 by • Community Member
  • 3302 Views
  • 7 replies
  • 1 kudos

Resolved! Can’t add a nest tag NT009(6)

Hi,I have 2 tags with my nest guard but somehow 1 tag disappear from the app so when I try to add the product, the app tells me is already assigned but I can’t my second tag in the app. The other tag is still active and working, not sure what I have ...

Ric_T by • Community Member
  • 2976 Views
  • 10 replies
  • 0 kudos

test mobile notifications nest protect

Hello, I am evaluating the google nest protect, but i want to test that i receive a notification on my phone when there is an alarm without causing a fire Any ideas ?kind regards,Tom.

tomVH by • Community Member
  • 1028 Views
  • 4 replies
  • 0 kudos

(kGSKErrorDomain error -83905.)

I had my clock working for a few months and then all of a sudden one day after a power outage this came up: (kGSKErrorDomain error -83905.) I have tried changing the language in my phone settings from US English to a different language and then back ...

Brooke1 by • Community Member
  • 4681 Views
  • 8 replies
  • 1 kudos

Nest protect

I am trying to re-activate My nest protect Gen 2 on my nest app. However the qr code and the key has been ripped up I have the serial number but I can't activate with the serial number. Is there anyway to retrieve the key or is my Nest Protect garbag...

Schand820 by • Community Member
  • 974 Views
  • 4 replies
  • 0 kudos

Google Home/Neat not showing devices

I moved from my original home to a new home. The protects at the old house are expired. I added six protects in the new home and they were all showing up fine in the Nest App. When I tried to add my wife to the account, Google forced me to “migrate” ...

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