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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Bronze
  • 4500 Views
  • 0 replies
  • 1 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 155111 Views
  • 243 replies
  • 11 kudos

Nest protect V2 keeps showing P013 error

I followed all error solving steps but the error P013 keeps coming. I don’t even get to the screen in which to select a WiFi network. Before the error is already there… thanks in advanceMarc

DeBles by • Community Member
  • 522 Views
  • 0 replies
  • 1 kudos

Nest Protect

I am having loads of trouble getting my 3 Nest Protect devices reconnected to my network. Not sure if they are Gen 1 or Gen 2. I have a nest thermostat as well. When I go through the setup in the app, it fails at the point where it shows the Thermost...

CAH1975 by • Community Member
  • 878 Views
  • 2 replies
  • 0 kudos

Nest Protect back plate for Nest Protect

iIneed help getting a replacement backplate for a nest protect Gen 2. I have read some of the other threads re this issue and have run up against the same hurdles - out of warranty, won’t sell me a backplate, go to a retail store (who refer me back t...

bmoe1 by • Community Member
  • 985 Views
  • 2 replies
  • 0 kudos

Nest Home report

I keep getting a email saying that my nest didn't check in. I keep testing and it still does not check in, What do I do. Wasted money!

ArtGal by • Community Member
  • 414 Views
  • 0 replies
  • 0 kudos

Which way do you orient your Nest Protect?

There is a tiny green LED on one direction of the unit. The vents are also in the same direction.Initially, I figured I would point the green LED in the direction of North. Then I decided that I would point them in the direction of the fire evacuatio...

Other users are right; Google doesnt care after you buy!

SO I bought into the whole smart home thing almost a decade ago and was an early adopter of Google Nest products and I now regret spending the money! I needed to buy 120v power connector cables for 3 Nest Protect Wired Smoke / CO2 Detectors that were...

MB5 by • Community Member
  • 486 Views
  • 0 replies
  • 0 kudos

Nest Detect light is off

My Nest Detect won't light up, I have replaced battery and tried to factory reset by holding the button down for >15s but no lights came on.

Cannot include a family member to my home accounts

I just got the Google Nest thermostat, everything works fine from my phone but when I try to include a family member to my home account the person receives the mail notification and when when accepted it shows a message “Cannot join family”Please hel...

Hugo001 by • Community Member
  • 432 Views
  • 0 replies
  • 0 kudos

Nest Protect flashing yellow light

Carbon Monoxide alarm went off, everything clear but all sensors still blinking yellow light. How do I reset system or get alarms throughout the house to stop blinking yellow?

Roger3 by • Community Member
  • 1420 Views
  • 2 replies
  • 0 kudos
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