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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3933 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 144064 Views
  • 243 replies
  • 11 kudos

Nest protect not connecting

Hi,I have 3 Nest Protects (Ground floor, first floor & loft).All have been working fine until the protect on the first floor disconnected from the WiFi and won't reconnect.I've tried resetting the router and done a factory reset of the protect bit it...

Need replacement under warranty

My battery operated nest protect has failed (failed sensor). I posted two weeks ago asking how I get a replacement as it’s within the warranty period. A guy called Ai sent me a message asking me to email some details, but I’ve heard nothing back (Cas...

Steve by • Community Member
  • 44463 Views
  • 57 replies
  • 13 kudos

False Alarms in the Middle of the Night

Need help resolving these erroneous alarms. These began by waking my entire family and scaring the crap out of us only to discover it was just a false alarm. No steam, no dust or humidity issues. This unit has been functioning properly for a little o...

bcoates by • Community Member
  • 1750 Views
  • 3 replies
  • 0 kudos

Sensor failed on nest protect how do i claim under warranty?

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.Original Poster: Steve Brooks 30...

rgaila by • Community Specialist
  • 3882 Views
  • 14 replies
  • 0 kudos

Resolved! The iOS Nest App crashes while installing Protect

I already have a Nest Protect and just bought a new one (my second). The Nest app repeatedly crashes when I try to "add product". The steps are 1) click on the gear icon, 2) select Add Product, 3) scan the barcode, 4) click on Next, 5) select Basemen...

jdpindynet by • Community Member
  • 4558 Views
  • 3 replies
  • 4 kudos

cannot get next protect setup through nest app. Unable to connect.

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.Original Poster: Andy Shakin I k...

rgaila by • Community Specialist
  • 10298 Views
  • 16 replies
  • 1 kudos

False alarm between 3-4 am "FIRE FIRE"

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.Original Poster: Gabriel Grigoni...

rgaila by • Community Specialist
  • 903 Views
  • 1 replies
  • 0 kudos
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